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(2008, 3000 words)
The paper focuses on quality management in the middle market hotel sector discussing various approaches that can be used in pursuing quality management in hotels and identifying specific actions that a middle market hotel can employ in order to achieve improved operation performance and efficiency.
(2006, 5500 words)
The paper examines human resource practices in Eastbourne hotels aiming to identify the reasons for their staff turnover and addressing the issues of employee motivation, recruitment and selection strategies, training and development programmes, etc. Qualitative research approach is used on the basis of primary data collection through personal observations and interviews combined with secondary data analysis. Conclusions are made about the role of the hotels’ HR practices in the dynamics of the hospitality industry in Eastbourne.
(2006, 4500 words)
The paper reports on the global hotel industry reviewing literature on the internationalization of the hotel industry, conducting the industry’s analysis (using Porter’s Five Forces model), presenting an overview of the key success factors, etc. The international strategy of Marriott International is described on the basis of literature review reporting on their performance indicators, competitors, etc. Strategic recommendations to the company’s management are offered.
(2006, 1000 words)
The paper addresses the issues faced by the UK tourist industry reviewing the main forms of tourist accommodation available in the UK.
(2006, 3000 words)
The paper examines the contribution of operations management in hospitality service discussing the issues of the design, productivity and capacity of efficient hospitality service, and reviewing the practices of the Jury's Clifton Ford Hotel in hosting meetings, parties, etc.
(2006, 2000 words)
The paper reports on the cultural and business background of London evaluating it as conference destination and offering a review of the citys attraction as a global meeting place including hotel accommodations, meeting venues, professional destination service, etc. Factors behind the recent downfall of London conference market and the strategies to overcome the problems are outlined.
(2006, 2500 words)
The paper examines specific features of small businesses in the hospitality industry reviewing literature on their benefits to the owners, the barriers for the deployment of strategic planning, management challenges in SMEs, etc.
(2005, 5000 words)
The paper reports on the Indian resort hotel industry describing its background and conducting Porters five forces analysis of the competitive position of tourist facilities in Kovalam. Market failure in hotel industry is discussed highlighting policies that can prevent it.
(2005, 3000 words)
The paper offers a review of literature on total quality management (TQM), the dimensions of service quality, service quality goals in the hospitality industry, etc. The practices of a voluntary group Quality Circles and TQM within the Days Inn hotel are reviewed outlining quality models, discussing their application in Days Inn, and highlighting the reasons why TQM cannot be applied universally.
(2005, 2700 words)
This report analyzes the UK gaming industry, its challenges and the current state. To indicate major impact on the industry and the performance of gaming providers PESTEL analysis is employed. The industry is also analyzed in the context of tourism and hospitality industry. Presents the impact of recent legislation of Gaming Act 2005; marketing strategies of gaming operators; the importance of joint ventures and the analysis of major stakeholders.
(2005, 3100 words)
This report presence the impact of information systems and the Internet on the tourism and hospitality sectors based on the analysis of PEST, Porter's five competitive forces and marketing mix. The author also aims to show the effectiveness of the application of information technologies on hotel chains by providing an example of Hilton Hotels Group.
(2004, 12500 words)
This dissertation measures service quality in a UK hotel. The paper starts with the presentation of objectives. The literature review outlines the importance of service quality, its link with customer satisfaction and overall business performance. Since the measurement of service quality is based on SERVQUAL model, the literature review describes its principles and limitations. The measurement of service quality is made with the involvement of middle-east customers, hence literature review outlines the specific features of middle-east culture. The methodological part justifies the use of phenomenological case study, explains the use of questionnaires as primary data collection tools. The analysis is based on the use of the factor analysis and measures the gap between expected and perceived service quality.
(2005, 3000 words)
This paper highlights the main problems and suggests potential benefits of hotel mergers and acquisitions in the case of the recent acquisition of the Premier Lodge hotels by the Whitbreads Group (the owner of Travel Inn brand), under a new name or Premier Travel inn. The report identifies the nature of the organisational objectives and strategic panning of the Whitbread Hotels Group in this deal, the problems and impacts of operational planning and human resource management on the outcomes of the acquisition.
(2003, 3800 words)
This report presents analysis of main outsourcing issues for hotels. It also provides current service provision and main reasons for outsourcing of various departments within the hotel business. The author highlights the main benefits and other effects of outsourcing for hotels and outsourcing partnerships, and argues the ways of managing outsourcing and its outcomes. Appendices give hotel case studies of successful outsourcing and its failures.
(2004, 1500 words)
The report is based on the given case study of a Hotel International. The researcher initially works out the cultural programme taking place within the institution and later applies two ethical approaches in order to analyse it. In particular, the researcher has been using the golden rule (GR) theorem, which states "Treat others only as you consent to being treated in the same situation", the classical (hedonistic) utilitarianism and systems of punishments and rewards. The report is significantly based on the theoretical background, i.e. provides wide range of citations and quotes used by the leading academics and practitioners in the field.
(2004, 2000 words)
This essay looks at the 'employee flexibility' and 'goals of HRM' in depth and critical analysis and evaluation within Tourism and Hospitality industry. It outlines the need for flexibility and some of the characteristics of TH industry and comprehensive argument and supported by Models of Atkinson (1984), Guest (1987) Storey (1992).
(2004, 1200 words)
The paper answers the question following question - what are the six attributes of a good job and to what extent can the hospitality industry meet them? The paper is based upon industrial evidence and number of real life examples as well as opinion on of industry experts assessing career prospects within the industry and relevant academic concepts, for instance Maslow's Pyramid of Human Needs.
(2003, 1900 words)
This paper examines whether product adaptation in the hospitality industry is too large price for the benefits of entering a new market environment. The objectives are to describe the product adaptation in the hospitality industry, its aims and influencing factors such as physical, market and legal factors. Also it includes analysis of the advantages and disadvantages of the product adaptation. It is concluded from the overall study that product adaptation is essential issue for entering the international market environment, despite it involves risk
(2004, 2000 words)
This essays aims to evaluate and make judgement to the extent, if at all; Strategic Human Resource Management (SHRM) is of value to the management of human resources in the tourism sector. It starts by examining particular Human Resource Management (HRM) literature and then outlines specific characteristics of the tourism sector and its employment. The main body evaluates whether, the SHRM literature can be applied to the tourism industry, according to the characteristics.
(2003, 2000 words)
This paper outlines the operations comparative analysis of Dorchester and Travelodge Hotels in London. For the purpose of precise analysis writer is applying different Hospitality models onto both companies. Apart from that several classification systems were explored: the economic approach, the market-based approach, and the systems approach. Lastly, report compares, outlining the similarities and differences in the operations of both Hotels.
(2003, 3000 words)
This essay presents the analysis of employee flexibility if Tourism and Hospitality Industry and assess how compatible this is with the goals of HRM.
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