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General Operations Management

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All Subjects>Operations Management>General Operations Management (page 3)

C/OM/47. Delivering Customer Value and Satisfaction: Wetherspoon Plc

(2007, 6400 words)

This paper is focusing on providing the understanding of the theories and concepts of marketing and operations management. The study uses Wetherspoon, the UK leading pub and restaurant chain, as the case study in order to compare and contrast the practice of Wetherspoon with the theories of marketing and operations management. The study aims to improve and develop customer value and satisfaction in the service industry.

C/OM/46. Marks & Spencer: Operations Management

(2007, 5000 words)

The main aim of this report is to explore and analyze different aspects of operations management across different business units within Marks and Spencer PLC. The specific objectives that has helped achieve the main aim of this report include understanding how Marks & Spencer establishes its customer's requirements; how these requirements are translated into products and services; operational systems that facilitate this process; capacity planning, inventory, process layout, scheduling and project management techniques used; and the usage of monitoring and evaluating at the company.

C/OM/45. Operations Management & Corporate Strategy

(2006, 2000 words)

The purpose of this report is to critically analyze the statement "Operations Management lies at the heart of the organizations ability to perform. It is often the process whereby the strategic visions and goals of the organization are realized. Superior operations management practice often translates into corporate success". In order to achieve the objectives of this report GlaxoSmithKline's research and development (R&D) department is used as a case study.

E/OM/34. Importance of operations in company performance

(2006, 1500 words)

The paper examines the contribution of operations to the performance of the organisation describing the importance of the process design, vision and mission statements, operations strategy, etc. A case study of a healthcare services company Heritage Care is conducted.

S/OM/34. JIT Manufacturing

(2004, 2800 words)

This paper is an analysis of the key elements in a JIT manufacturing system. It initially seeks to define JIT, then analyses the key elements to be found in any JIT system.

C/OM/44. Challenges of operationsÌ manager

(2006, 2000 words)

The paper outlines the basic functions of management focusing on the tasks of planning and organising operational issues. The challenges of a first line manager are discussed highlighting the role of the manager in enhancing competitiveness of the organisation.

P/OM/84. Challenges to operations management in global economy

(2006, 1500 words)

The paper examines the challenges of global economy to operations management focusing on the issues of the sourcing strategy, production and delivery strategy, the design and co-ordination of supply chain (including Just-in-time and Lean systems), etc.

C/OM/42. Kuzza Plastics Case Study: Operations Management

(2006, 3000 words)

The case study of fictitious company Kuzza Plastics has been used as a basis for this report, which is a small plastic moulding company located in Bath UK. The case has depicted that the company has two products that are marketed to industrial and domestic markets. It has also been mentioned that the companyÌs sales have been declining since the last decade. Therefore this report has been produced which is aimed at manufacturing strategy analysis of the company; analysis of sales data; and recommendations for the companyÌs operations management. The report uses many well known models from the literature on operations management.

P/C/121. Implications of ICT for operations management

(2006, 2500 words)

The paper examines the implications of information communication technologies for operations management. The benefits of e-business are outlined and illustrated with success stories of General Motors (GM), Ford, etc. The issues of ICT integration throughout organisations are discussed including outsourcing, the ‘beer game’ exercise, etc.

P/OM/78. Singapore Airlines and Ryan Air: comparative analysis of full-service and no-frills airlines

(2006, 2500 words)

The paper reports on the airline industry comparing the full service airlines and the so-called ‘no frills’ airlines using the examples of Singapore Airlines and Ryan Air, respectively. Operational strategy and operational functions of both companies are reviewed; their financial data are compared; conclusions are made about their strategic abilities to attain operational and service excellence.

E/OM/21. Enterprise Resource Planning: theory and case study

(2006, 3500 words)

The paper examines the theoretical background of ERP (Enterprise Resource Planning) system tracing the history of ERP development, reviewing the principles of its work in different functional areas and highlighting the benefits and weak points of ERP system. A case study is conducted measuring the performance of Handok Pharmaceutical and evaluating the effectiveness of ERP implementation by the company.

C/OM/39. Operations Management: Hornby Plc case study

(2006, 2500 words)

The paper begins with a brief overview of the case study before diving into an appraisal of the critical issues concerning Hornby Plc and the Shenzhen manufacturing plant. The paper then goes ahead and explains the business process employed by the company in the process of making the toy racing car. Finally, the important challenges facing both the entities are identified and the possible ways to address them are enumerated.

P/OM/66. Role of operations management in hospitality service

(2006, 3000 words)

The paper examines the contribution of operations management in hospitality service discussing the issues of the design, productivity and capacity of efficient hospitality service, and reviewing the practices of the Jury's Clifton Ford Hotel in hosting meetings, parties, etc.

C/OM/37. Library: Service Management

(2006, 2700 words)

The report is aimed at producing an operations management report for a university library. The report is based on the Slack’s performance indicators i.e. Design, Planning, Control and Quality. It highlights the key issues in the management of library operations under the consideration of the needs of its intended market. The analysis has been based upon researcher’s own observation and academic theories in the field of operations management and service quality.

C/OM/30. Airport Security after 9/11

(2006, 3400 words)

The following paper is based on the literature review of the airport security measures implemented at airports after the major attack of September 11. Main emphasis is given to the analysis of the Gatwick airport operations, and the security and safety measures implemented.

S/OM/29. Operations Management and Business Solution

(2002, 2100 words)

“Any business can be viewed as a factory employing and consuming materials to deliver a product. The same basic operations management problems occur in all industries and similar solutions are applicable whatever the business”. Operations management, which is a very important function of all organisations, is concerned with creating and seeking to continually improve the products and services we all depend upon. (Slack, Chambers and Johnston, 2001). It has developed to become a central function in most modern day businesses and is crucial to most modern-day organisations. Before discussing the topic of this essay it is necessary to clarify how we should interpret this subject in relation to the role of operations management within business. It would be impractical to list and compare the vast amount of similar basic operations management problems and solutions which exist across many organisations. However, using examples we should look at where such solutions may or may not apply. It would also be helpful if we commented on some of the relevant developments or possible future trends on this area. . We should then be better equipped to comment as to whether or not common solutions are applicable to common business problems and at what level.

P/OM/62. Operations strategies: example of Nissan

(2005, 3000 words)

The paper looks at Nissan’s operations strategy providing the company’s overview and examining the company’s practices on the basis of theoretical approaches to strategy, differentiation, strategy-cost leadership, competitive advantage, planning process, quality management, etc.

C/OM/31. GSK: Implementation of ‘Lean Operations

(2006, 2500 words)

This report has been aimed to analyze the current operations of the R&D department at GSK. The analysis is focused on the restructuring of the operations during and after the merger of Glaxo Wellcome and SmithKline Beecham. Slacks ‘five performance objective model has been used as a framework for the analysis. The first part of the report shows effectiveness of the restructuring in the department with the help of ‘polar diagrams. The second part of the report recommends how to further improve the operations of the department under the light of ‘perceived user value PUV.

P/OM/55. Operations management in Singapore Airlines (SIA)

(2004, 2000 words)

The paper reports on the successful practices in operations management in Singapore Airlines (SIA) using Four Vs (volume, variety, variation, visibility) analysis and discussing the components of quality service, the issues of planning and control, approaches to improvement, etc. Recommendations are made for SIAs further development.

P/OM/54. Developing of A380 Jet by Airbus: project implementation analysis

(2004, 2000 words)

The paper discusses financial, industrial and managerial aspects of the development of the new A380 by Airbus highlighting the challenges and problems of the project implementation and suggesting possible solutions.

P/OM/53. Call centres: issues of organisation and performance

(2005, 1500 words)

The paper reports on the work of call centres reviewing the types of data, hardware and software components they deal with. A call centres hierarchy and organizational processes that support its information system are described including performance evaluation, quality assurance, CRM, etc. The problems characteristic for developing countries are outlined.

P/OM/51. Japanese management system at Fab Sweet

(2005, 3500 words)

The paper examines the implementation of Japanese management techniques at Fab Sweet Ltd describing their features and suggesting the use of participating management, Just In Time (JIT) technique, empowerment, responsibility for quality, job rotation in the production department, employees commitment and loyalty, etc. The importance of continuous training is highlighted. The drawbacks of the Japanese management system are outlined.

P/OM/48. Implications of oil prices rise for operations management. Case study of United Airline

(2005, 3500 words)

The paper discusses the importance of the operations management in the light of the recent rise in oil price offering a case study of United Airline. The reasons behind raising oil prices are outlined; the companys background is reviewed highlighting their current problems; strategic solutions in restructuring the company are offered to the new management team.

P/OM/47. Lean production: theory and Japanese example

(2005, 2500 words)

The paper reports on the features of lean production examining it in the context of the resource-based theory and the issues of capability, equipment, quality, customer relationships, etc. The sources of Japanese advantage in car assembling are outlined ad compared to those of the US assemblers.

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