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(2008, 1100 words)
The paper examines the concept of facility management (FM) showing that the functionality of the built environment is ensured by integrating physical workplace with people, business administration, technology, etc. FM is shown to include property management to cover such activities as waste disposal, security, parking, etc. Wembley Stadium case study is used as a framework to illustrate the FM concept.
(2007, 2500 words)
The paper examines the challenges of event management describing its position within the tourism and leisure industries, analyzing the target audience for festivals and events, reviewing the theories of motivation, considering the factors that motivate people to attend festivals and events, discussing the goals and objectives of event organizers, etc.
(2007, 2000 words)
This paper is examining concept intellectual capital management. It aims to study the nature of intellectual capital management based on the context of metaphor. The study also focuses on importance of intellectual capital management in organizations within the private sector.
(2007, 1200 words)
Capacity management is essential to the success of an organisation. This essay looks at how 'capacity' can be defined and the different levels of capacity that exist. The differences between capacity management in manufacturing, services and non-profit organisations are also examined. Finally, it is recognised that achieving an ideal balance of capacity and demand is impossible therefore there are many circumstances where capacity management can go wrong. These implications are discussed in depth.
(2007, 3700 words)
The Civil Contingency act 2004 places specific obligation on borough councils and large public facilities to consider emergency planning. This paper considers a hypothetical incident at Gatwick Airport. The incident is analysed for its shortcomings and a detailed proper procedure described. Liaison committees and multi-agency cooperation and support are shown to be prudent in emergency situations.
(2006, 3000 words)
The paper examines the issues of sales management in Allemby Heating Ltd identifying the areas of concern and offering recommendations related to customer records' keeping, budgeting, HRM, market share, sales forecasting, etc.
(2006, 4700 words)
This report analyses airline contingency planning in the context of the ValuJet 592 crash. The paper appraises the problems experienced by the NTSB and air accident investigation team tasked with the crash Investigation. The paper describes and analyses the initial and subsequent assumptions made by the crash Investigators and how these evolved over time. It determines how the crash and the crash investigation affected the viability of the Valujet Company. The paper ascertains what decisions ValuJet management could have made to have operated their company with more respect for safety. The paper suggests lessons that must be learned from the accident by modern low cost carriers such as EasyJet and Ryanair. It also suggests plans that low cost carriers should use to mitigate the effects of such a disaster should it befall them
(2007, 3600 words)
This two part report has been based on analysis of the health and safety practices within occupational settings as followed widely in many factories, companies and other organisational contexts. Health and safety regulations are primarily important in maintaining quality and safety management within organisations and environmental considerations are also included in this practice. The first report has been based on a critical evaluation of the OHSAS 18000 management system that shows the importance of maintaining Health and Safety Standards in the workplace. The second part of the report has been based on health and safety practices within a specific organisation responsible for manufacturing and distributing medical equipment and recommendations are provided in improving safety standards in the company.
(2006, 3000 words)
This paper discusses the steps that a supermarket should take in terms of service recovery after an adverse incident may have damaged their reputation for product quality and reliability (the paper refers to the case when Scorpion Hid in Supermarket Grapes). The discussion is based on the concept of the importance of quality as one of the parameters of product design and how supermarkets can impose their standards of conformance on all of the members of the supply chain. The paper also discusses the importance of management commitment and staff empowerment in the successful implementation of a quality programme.
(2006, 1500 words)
The paper addresses the problem of effective time management outlining the factors of wasting and conserving time by managers, identifying time management tools, the components of total job time, time planning techniques, etc.
(2006, 5500 words)
The paper reports on the task of managing a conference reviewing the reasons for holding a conference in general and a student conference in particular. Psychological insights are taken into the power of the mind over the body, psychological types of individuals, their roles in the course of the conference, etc. The issues of conference planning are addressed with regard to culture, promotion, budgeting, etc.
(2006, 2100 words)
A corporate crisis is not just an explosion, fire or oil spill. If a company’s product threatens consumers’ health and safety that too could have huge reputational repercussions if handled incorrectly. It needs swift action both operationally and in communication management. By virtue of my responsibilities, I take the Scorpion-hid-in-grapes-bags issue so serious. The latest embarrassing twist could stimulate extensive news media coverage. The resulting public scrutiny will affect the supermarket’s brand image, consumers’ confidence in our products and also could have a legal, financial and governmental impact on our business. While at this stage, the scale of the problem cannot be fully ascertained let alone how the known case of scorpion happened to route its way in our grapes, the Company would confront the issue. The latest embarrassment obliges the supermarket to manage the damage to its reputation as well as to use the occasion as an opportunity to publicize the supermarket—to tell the public about the organization's values, mission, and operation. In fulfilling that goal, the current twist is managed in a two-phase process. Phase I details procedures to take in confronting the immediate crisis as a matter of urgency whereas Phase II details procedures to take in order to prevent or mitigate future product quality crises.
(2006, 2500 words)
The paper reviews literature on the theory of facility management (FM) discussing its relation to sourcing strategies, the functions of facility managers, the role of FM in oil/gas and heavy engineering industries, etc.
(2006, 2500 words)
This paper assesses the organizational crisis experienced at Marks and Spencer (M&S) around 1998. In particular, it examines the processes that incubated this organizational crisis, which included a failure to innovate, leadership frailties and a weak corporate governance system, as well as suggesting potential intervention strategies. The paper also highlights the phase of crisis where M&S faces its greatest challenge and provides justification for this assessment.
(2005, 2000 words)
The paper reports on the risk assessment for one of the blocks in the University of Glamorgan giving definitions of crime and danger, and providing the profile of the University area, the description of the property, the identification and evaluation of risks, an overview of health and safety problems, etc. Recommendations about risk mitigation are suggested.
(2005, 1500 words)
The paper reports on the inventory management practices in PetEssentials, a UK pet product supplier, analyzing the companys current inventory position, evaluating their inventory policies and offering recommendations on their strategy.
(2005, 5500 words)
The paper investigates the problems in technology management providing a review of literature on the evolution of technology, the role of active technology management in business success, the factors that facilitate and inhibit the management of technology in an organization, etc. Reports on technology management in various organizations are offered.
(2005, 2000 words)
The paper examines the general issues of organization structure, health and safety policies, environmental management and contracting arrangements typical of and advisable for a UK company.
(2005, 3000 words)
The paper looks at the services of call centres in Britain relating their history and problems. The issues of flexibility and stability in an organisation are addressed; staff characteristics, customer care and challenges facing managers in the call centre industry are discussed and specified in relation to the practices at Lloyds TSB call centre in Birmingham. Recommendations are given to improve the quality and efficiency of the centre.
(2004, 2000 words)
The paper analyses the factors behind the development of coastal management programmes in New Zealand and Scotland. A brief geo-political description of both areas is given; comparisons are made between the main components of their coastal management programmes, the institutions dealing with coastal issues, the integration of coastal policy, etc.
(2005, 4000 words)
The paper deals with the problems of crisis management analysing the performance of Flagstar, a restaurant company, overburdened by debts and declining sales. The challenges for the management of the company are discussed; the key issues in reviving the business are summarized; the valuations of the company are reviewed.
(2005, 1000 words)
The paper addresses the issues of a crisis situation and the ways to deal with it. The concept of crisis is defined; the importance of crisis management in an organization is highlighted and illustrated using an example of a bank crisis. Simulation exercises for training personnel to manage crisis are suggested.
(2004, 3500 words)
This assignment seeks to highlight the structural drivers of change which have been factors in influencing current conditions, to illustrate clearly the market conditions in the here and now and provide some indication of possible future direction. This assignment seeks to put the facilities management, services sector market into context through the use of models such as a PESTLIED analysis, Porters five forces framework and then summarises the key issues.
(2004, 3500 words)
Using the case of e-gatematrix, the paper describes the way information system strategy could be integrated in the strategic content of an organisation. The analysis is based on the theoretical framework proposed by Earl, who stipulates that information system strategy shall be coherent with other strategies. The discussion is built on the combination of theory and practice, where each type of strategy is outlined separately. Then, the paper suggests the way these strategies shall be incorporated to present a single and coherent strategic content and what kind of challenging issues shall be considered.
(2002, 3200 words)
Abstract:
The research for the Audit Commission has uncovered some disheartening statistics. Libraries have been adjusting their role in the local community and diversifying their services in response to changing demands, but still the numbers using libraries are falling. The Audit Commission makes some very sensible recommendations for the future and public libraries will need to build upon this. As a publicly funded service, libraries have survived for over a century and a half and have also continued through two world wars, economic depressions, the mass privatisation programme of the nineteen-eighties, and radical changes in technology and lifestyles, and yet they are still regarded as one of the most valued institutions we have today. Their very lack of commercialism embodies traditional public service ideals, and as one user says, ´It is nice to have somewhere to go which even now is not highly commercialised.Ž In a climate where decisions on spending are based increasingly on value for money, there can be few institutions that provide so much for the enhancement of society at the cost of 10 pence per household per day.
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