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(2008, 5500 words)
The dissertation looks at the importance of service quality (SQ) management for retail banks offering a critical assessment of the way service quality is managed in Halifax. The review of literature touches on SQ definitions, the relationship between SQ and company performance, the role of SQ in developing of long-term relationships with customers, the features of relationship marketing, etc. The research is based on the interpretative philosophical approach using inductive reasoning, and triangulating analysis of secondary data and primary data obtained through observation and interviews. Conclusions are made about the possibility of business process reengineering in Halifax in the future. Proposal matching this dissertation is also available on our website under the name: C/M/728. Proposal. Service quality management in Halifax
(2008, 5500 words + 950 words)
The dissertation looks at the importance of service quality (SQ) management for retail banks offering a critical assessment of the way service quality is managed in Halifax. The review of literature touches on SQ definitions, the relationship between SQ and company performance, the role of SQ in developing of long-term relationships with customers, the features of relationship marketing, etc. The research is based on the interpretative philosophical approach using inductive reasoning, and triangulating analysis of secondary data and primary data obtained through observation and interviews. Conclusions are made about the possibility of business process reengineering in Halifax in the future. Proposal for this dissertation is provided at the end.
(2007, 950 words)
The paper proposes research into the approach of Halifax Bank to managing service quality. Research aims and objectives are established; a brief literature review is presented touching on the purposes and benefits of effective service quality management. Research design and methods are outlined. Dissertation matching this proposal is also available on our website under the name: C/M/726. Dissertation. Service quality management in Halifax.
(2008, 10 000 words)
The main aim of this dissertation is to understand the dynamics of major variables that impact on the success of merger and acquisition across industries from a corporate strategic perspective. The aim has further been divided into specific objectives that include: to understand the dynamics of major variables that impact on the success of merger and acquisition across industries from a corporate strategic perspective; to highlight the corporate strategy in achieving desired results from M&A activities; and in the light of the analysis, develop strategic recommendations for companies that are considering M&A strategy to achieve desired effects. The dissertation includes the following chapters: introduction, literature review, methodology, analysis and findings, and conclusions and recommendations. This dissertation analyses the following mergers: Hewlett-Packard and Apollo, British Petroleum and Amoco, NatWest and Royal Bank of Scotland, Glaxo Wellcome and SmithKline Beecham, Halifax and Bank of Scotland, Banco Santander and Abbey and Boots and Alliance Unichem. Proposal matching this dissertation is also available on our website under the name: C/B/854. Proposal: Do Mergers and Acquisition Always Bring the Desired Effects?
(2008, 10 000 + 1500 words)
The main aim of this dissertation is to understand the dynamics of major variables that impact on the success of merger and acquisition across industries from a corporate strategic perspective. The aim has further been divided into specific objectives that include: to understand the dynamics of major variables that impact on the success of merger and acquisition across industries from a corporate strategic perspective; to highlight the corporate strategy in achieving desired results from M&A activities; and in the light of the analysis develop strategic recommendations for companies that are considering M&A strategy to achieve desired effects The dissertation includes the following chapters: introduction, literature review, methodology, analysis and findings, and conclusions and recommendations. This dissertation analyses the following mergers: Hewlett-Packard and Apollo, British Petroleum and Amoco, NatWest and Royal Bank of Scotland, Glaxo Wellcome and SmithKline Beecham, Halifax and Bank of Scotland, Banco Santander and Abbey and Boots and Alliance Unichem. Proposal for this dissertation is provided in the appendix.
(2008, 1500 words)
The main aim of this proposed project is to understand the dynamics of major variables that impact on the success of merger and acquisition across industries from a corporate strategic perspective. The report includes sections such as introduction, aims and objectives, initial literature review, and methodology based on case studies and secondary data collection. Case studies analysed are: Hewlett-Packard and Apollo, British Petroleum and Amoco, NatWest and Royal Bank of Scotland, Glaxo Wellcome and SmithKline Beecham, Halifax and Bank of Scotland, Banco Santander and Abbey and Boots and Alliance Unichem. Dissertation matching this proposal is also available on our website under the name: C/B/852. Dissertation. Do Mergers and Acquisition Always Bring the Desired Effects?
(2007, 2500 words)
Utilising popular strategic and business analysis techniques, this document presents a comprehensive study of HBOS Plc, one of the leading providers of banking and financial services in the UK and overseas. Firstly, the PESTLE framework is used to examine the external business environment and its impact on the company. The current nature of the financial services industry is then investigated with the aid of Porter's five forces analysis. Finally a SWOT analysis builds on these findings to provide an overview of the company's strengths and weaknesses relative to internal and external factors. The resulting opportunities and threats facing the company are identified as the focus for future strategic planning.
(2007, 1000 words)
This paper presents overview of Halifax Bank of Scotland Group (HBOS), a leading provider of financial products and services for the retail banking, corporate banking, insurance and investment management sectors in the UK, Australia and Ireland and PESTEL Analysis which is analysing Political, Economic, Social, Technological, Environmental, and Legal factors affecting HBOS Plc.
(2007, 750 words)
This paper presents overview of Halifax Bank of Scotland Group (HBOS), a leading provider of financial products and services for the retail banking, corporate banking, insurance and investment management sectors in the UK, Australia and Ireland and Porter's 5 forces analysis of HBOS Plc which is analysing bargaining power of customers, bargaining power of suppliers, threat of new entrants, and threat of substitute products and intensity of competitive rivalry affecting HBOS Plc.
(2007, 850 words)
This paper presents small overview of Halifax Bank of Scotland Group (HBOS Plc) and SWOT Analysis which is analysing strengths, weaknesses, opportunities and threats of HBOS Plc.
(2006, 3000 words)
The paper reports on the UK insurance companies Aviva Plc and HBOS Plc providing their overviews, comparing their approaches to corporate strategy and conducting comparative PESTEL analysis, competitor analysis, analysis of the operating environment in the UK insurance industry, SWOT analysis, etc.
(2006, 10000 words)
This dissertation examined the concept of perceived service quality in the banking sector, focusing on actual levels of service quality for the Halifax bank. The dissertation had three main objectives: (1) to gain a better understanding of the concept of service quality and associated literature, including that on customer satisfaction, customer loyalty and relationship marketing; (2) to development an amended instrument of perceived service quality that could be applied to a banking environment, differentiating between overall service quality, and that within a branch, telephone and Internet-based context; and (3) to measure levels of perceived service quality at the Halifax bank across these contexts. The dissertation would be useful for anyone interested in these areas of the literature or those wanting to know how to develop an instrument.
(2004, 3500 words)
The paper considers the decision of the HBOS bank to move their call centers to India, South Africa and Poland. Each location for the prospective outsourcing is discussed; stakeholder issues are addressed; the problems that the bank may face are analysed suggesting possible solutions.
(2005, 4000 words)
Factors behind mergers/acquisitions will be explained here, along with one case situation of a merger/acquisition implemented within the last five years (HBOS). Motives for mergers will be expounded, as well as the phenomenon of merger waves, and linkages to share prices and situations prevailing in the stock market. Realistic benefits and costs to both predator and target will be spelled out, in terms of actual outcomes, along with any legal-cum-regulatory frameworks which govern take-overs.
(2004, 1800 words)
This report provides introduction to HBOS Group (Bank of Scotland and Halifax Bank); PEST analysis of HBOS Group; Porter's 5 forces analysis of HBOS Group; resource analysis of HBOS Group; evaluation of mission statement of the group and analysis of organisational objectives of HBOS Group.
(2004, 11000 words)
The dissertation reports on HBOS bank formed as a result of the Halifax and the Royal Bank of Scotlands merger providing information on the UK banking history, HBOS strategy since the merger, its ownership structure, corporate mission, opportunities and threats in the banking industry, rivalry among banks, etc. Internal analysis of HBOS is made assaying its distinctive competency, production, efficiency, goals, targets, strategies in HRM, CRM, business, competition, etc. Evaluation of the banks performance is provided highlighting the benefits of strategic alliances and drawing comparisons between banks.
(2002, 3100 words)
History of the institution, analysis of environmental and competitive factors, which affected its development and examination of the ways in which the institution has developed specific products and services to meet the requirements of its customers.
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