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(2008, 1200 words)
The paper examines the pricing and distribution strategies of the Hilton Hotels Group in Mumbai, India and London, UK. Hilton London in Park Lane symbolizes super-rich status whereas Hilton Towers Mumbai is geared towards holidaymakers and tourists. Different customer segments, economic situations and the countries' specific needs are considered showing their influence on the brand pricing and brand distribution strategies of Hilton.
(2008, 11 000 words)
The dissertation addresses the issues of customer satisfaction and CRM (Customer relationship management) in tourism and hospitality companies. Literature is reviewed on the role of contact management for the hospitality service, the features of staff training and development, etc. A study of the Hilton Hotels group is conducted on the basis of primary (via questionnaires) and secondary research data. Conclusions are made about the significance of CRM; recommendations are suggested about the most effective CRM activities in hospitality business.
(2007, 3300 words)
This paper examines how Information and Communication Technologies (ICTs) have aided the Hilton Hotels Corporation to improve efficiencies in its reservation management and check-in processes, as well as improve customer relationships and loyalty. The paper would be useful for anyone interested in e-business and relationship management.
(2007, 5000 words + 10 PowerPoint slides)
Hilton Hotels is one of the world's largest hospitality and hotel group as it has more than 2,935 hotels with 501,000 guest rooms in 78 countries across the globe. The current report has been aimed at improving the recruitment at Hilton Hotel in the light of analysis of its current process. The report has been divided into external environment analysis, company priorities, recommended recruitment process and ethical issues related to the topic.
(2007, 3000 words)
It has been highlighted in the management literature that 'talent management' has a tautological problem as its definition differs from organization to organization. The most common understanding of organizations by managing talent "is about talent management, retention and development of an elite band of people". The main aim of this report is to provide recommendations for Hilton Group on managing global talent and building capabilities in the light of future strategic direction of the group.
(2007, 2500 words)
The paper reports on the strategies of Hilton International Hotel Group (HIHG) in international communication management reviewing academic approaches to corporate communication, tourism and hospitality. The profile of HIHG is presented highlighting their strategies in HRM and customer relations management (CRM), the issues of business ethics, etc.
(2006, 15 000 words)
This paper is a dissertation which aims to aims to explore the impact of organisational structure on the performance of two hotel groups, the Radisson Edwardian and the Hilton UK. The methodology explains and justifies the approach that has been taken by the author. The literary review and empirical research undertaken has explored the theory relating to organisational structure, leadership and management, culture and how they relate to organisational behaviour. The primary research that has been carried out has established employee perceptions of their experience of working in the hotel group the Radisson Edwardian. Further desk research attempted to determine the organisational behaviour at the Hilton group, the desk research also identified the organisational structures of the groups and other management information. The key for a successful organisation does seem to be related to the structure, it has been found that flexible, flat structures are more beneficial to the hotel industry where the guest requirements are multi faceted and where operational employees may need to make decisions. It has also been found that empowered employees are more likely t lead to high levels of perceptions of customer satisfaction.
(2005, 5500 words)
The paper reports on the quality service practices in Hilton Hotels describing the companyÒs background, the ideology of equilibrium, the birth of the Hilton club ÓEspritÔ, the principles of employee recognition, respect and reward, etc. A study of the initiatives for quality service encounters is conducted using primary research methods (interview and questionnaires) in a survey of the staff attitudes. The effectiveness of the Scorecard monitoring systems and the use of IT in Hilton hotels are described.
(2004, 4000 words)
The paper provides a profile of the Hilton Group multi-national company. An overview of the hotel and tourism industry is presented; the history of the company is traced focusing on the performance of two hotels belonging to the Group. Analysis of the potential investment in the hotels is performed; an overview of their business position on the UK stock market is provided. Conclusions are made about the financial statements of Hilton Group PLC and InterContinental Group PLC using various ratios.
(2005, 3100 words)
This report presence the impact of information systems and the Internet on the tourism and hospitality sectors based on the analysis of PEST, Porter's five competitive forces and marketing mix. The author also aims to show the effectiveness of the application of information technologies on hotel chains by providing an example of Hilton Hotels Group.
(2005, 3500 words)
This work includes arranging of key financial statement (balance sheet, income statement and cash flow statement) based on the trial balance with some addition. The arranging process is fully described all calculations are presented in Excel format. The main four accounting concept explanation are included. It also contains a discussion of a company performance with financial ratio analysis. It contains explanation of the main ratios' meanings and its formulas. The other part of the work is fully Excel presented calculation of cash flow forecast (cash budget) with explanation of such a statement uses. And in the final the analysis of Hilton Group capital structure is presented with use of 4 ratios.
(2003, 4300 words)
The report aims to analyse and compare the capital structures of the Hilton Group and Jarvis Hotel. In order to do so, different analysis were done namely: Cost of Capital; Dividend growth and policy; gearing and etc
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