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C/OM/377. An identification of the key principles related to quality and safety improvements in the health care sector
- WORDS:
- 4800
- DATE:
- 2011
- PRICE:
- 49.99 GBP
This paper evaluates the key principles related to quality and safety improvements in health care organisations. The paper begins by introducing and discussing the main theorists in this field, Deming, Juran, Feigenbaum, Crosby and Ishikawa and follows with an identification of the main principles derived from quality theories. Some of the theories discussed include organisational focus, personal motivation, and patient experience. The implications of these theories on leaders are discussed before conclusions are made.
KEYWORDS: Safety improvement, quality improvements, Deming, Juran, Feigenbaum, Crosby, Ishikawa, organisational focus, personal motivation, patient experience,
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