Browse our collection of papers in
TQM - Total Quality Management

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S/OM/94. Total quality management at Tata Consultancy Services

WORDS:
2800
DATE:
2011
PRICE:
29.99 GBP

This paper discusses total quality management (TQM) in relation to Tata Consultancy Services, an IT services company. The paper begins by providing background information on the organization, and follows with an examination of their operational processes. The paper looks at requirement gathering, design and implementation, and deployment. The review of literature discusses concepts of TQM, employee engagement, management, TQM quality cost model, and TQM in IT. The paper then examines the application of TQM concepts at Tata Consultancy Services.

 

KEYWORDS: total quality management, TQM, Tata Consultancy Services, deployment, requirement gathering, design,

 

C/OM/405. Review of “Total Quality Management and employees' involvement: case study of Australian organisation” by Welikala and Sohal

WORDS:
2100
DATE:
2012
PRICE:
29.99 GBP

The paper offers a review of the journal article “Total Quality Management and employees’ involvement: A case study of an Australian organisation” by Dilrukhshi Welikala and Amrik, S. Sohal. The summary of the article is presented highlighting the main issues addressed in it, the literature review and research methodology used by the authors are critically examined, the findings of the article are discussed, the strengths and weaknesses of the research are outlined.

 

KEYWORDS: Review, Total Quality Management and employees’ involvement, Australian organisation, Welikala and Sohal,

 

C/M/2548. Strategic quality management in the Personnel affairs department in Abu Dhabi Police

WORDS:
3250
DATE:
2012
PRICE:
39.99 GBP

This paper examines strategic quality management in the personnel affairs department in the Abu Dhabi Police Force. The paper details the strategic changes that have taken place at the department, and carries out a detailed review of literature. The paper looks at customer driven quality, strong quality leadership, and process improvement. These aspects are discussed in reference to the case study and to the literature reviewed.

 

KEYWORDS: strategic quality management, personnel affairs department, Abu Dhabi Police, customer driven quality, strong quality leadership, process improvement,

 

C/OM/394. Proposal. Total quality management and educational leadership in the Kingdom of Saudi Arabia

WORDS:
1850
DATE:
2012
PRICE:
19.99 GBP

This proposal is for a study on total quality management in relation to educational leadership in the Kingdom of Saudi Arabia. The objectives are to define what the Total Quality Management approach is and how it has been/is being used in educational leadership, to determine what impacts the implementation of the Total Quality Management approach has had in school settings, to determine what changes the Total Quality Management approach would be aimed at effecting in Saudi Arabian schools, and to define how best the Total Quality Management approach could be implemented in Saudi Arabian schools. The justification for the research is detailed, as is the proposed review of literature. The data collection methods that will be used are discussed, along with the sample size and ethical considerations.

 

KEYWORDS: Proposal, total quality management, educational leadership, Kingdom of Saudi Arabia!,

 

C/OM/386. Supply chain management and logistics: theory and practices

WORDS:
1050
DATE:
2011
PRICE:
19.99 GBP

The paper touches on the theory and practice of supply chain management (SCM) and logistics reviewing the current SCM methods used by Marks and Spencer (M&S), explaining the concepts of Just-in-time(JIT) and Total Quality Management (TQM), and reviewing the logistics of SCM used by different modes of transport.

 

KEYWORDS: Supply chain management, SCM, logistics, M&S, Marks and Spencer, TQM, JIT, transport modes,

 

C/OM/385. Proposal. Impacts of TQM on service quality at Mobily and Vodafone

WORDS:
1300
DATE:
2011
PRICE:
19.99 GBP

The paper proposes to examine the impacts of total quality management (TQM) on the service quality of the Saudi Arabian telecommunications company Mobil and the UK telecom company Vodafone. The aims and objectives of the research are outlined, its methodology and outcomes are described, resources and limitations are indicated.

 

KEYWORDS: Proposal, TQM, service quality, Mobily, Vodafone,

 

C/OM/381. Dissertation. Effectiveness of TQM in project management for organisational performance: case study of FAD

WORDS:
13550
DATE:
2011
PRICE:
139.99 GBP

The dissertation investigates the role of total quality management (TQM) in project management and its benefits for organisational performance. Literature is reviewed on the theory of quality management (QM) including quality assurance and control, TQM features, etc. A case study is conducted of TQM practices used by the Saudi Arabian company FAD, a distributor of mechanical and electrical equipment. The methods of the research are based on the analysis of secondary data and primary data collected via questionnaires distributed among FAD stakeholders. Conclusions are made about the importance of TQM in project management and organisational productivity for FAD stakeholders. Recommendations are suggested about TQM re-engineering with regard to reward management and employee training.

 

KEYWORDS: Dissertation, TQM, project management, organisational performance, FAD,

 

S/OM/87. TQM, JIT and TA against Goldratt's theory of constrains

WORDS:
2600
DATE:
2011
PRICE:
29.99 GBP

The paper looks at the theory of constraints (TOC) by Eli Golratt considering the technique of ‘throughput accounting” (TA), and comparing it to quality management (TQM) and just-in-time (JIT) manufacturing techniques. The evolution of TQM and JIT approaches is reviewed highlighting their similarities with TOC, the development of the TA technique is examined.

 

KEYWORDS: TQM, total quality management, JIT, just-in-time, TA, throughput accounting, theory of constrains, TOC,

 

C/OM/376. Proposal. The relationship between total quality management and project success

WORDS:
1200
DATE:
2011
PRICE:
19.99 GBP

This proposal is for a study based on identifying the relationship between Total Quality Management (TQM) and project success. The study aims to identify the extent to which Total Quality Management contributes to successful project delivery, to describe how TQM is applied in projects, to analyse how quality control, planning and improvement affects the quality of the final ‘product’, to analyse how TQM is incorporated into project management within the organization, to evaluate the extent to which TQM can be integrated alongside project management principles, and to analyse if TQM can be extended beyond the project life cycle. The background to the research is identified, along with details regarding the data collection techniques and methodology. The resources that will be used are discussed, as are the limitations and ethical considerations.

 

KEYWORDS: Proposal, Total Quality Management, TQM, quality control, project management, project life cycle,

 

C/OM/375. Proposal. The strategic impact of the business excellence model in the Abu Dhabi Police force

WORDS:
2450
DATE:
2011
PRICE:
29.99 GBP

This is a proposal for a study on the strategic impact and application of the business excellence mode in the Abu Dhabi Police (ADP) force. The proposal details background information on the topic, and examines the purpose and importance of the study. The research questions and hypotheses are provided, and the paper details the plan for the review of literature. The proposed methodology is also illustrated.

 

KEYWORDS: Proposal, strategic impact, business excellence, Abu Dhabi Police, ADP!,

 

C/OM/373. Proposal. Total quality management at Nadec

WORDS:
2000
DATE:
2011
PRICE:
29.99 GBP

This proposal focuses on total quality management (TQM) in relation to food manufacturing in Saudi Arabia, and uses Nadec as a case study. The objectives are to critically evaluate the literature on Total Quality Management, to identify critical success factors for implementing TQM in dairy industry, and to develop an understanding of implementing TQM in dairy industry and identify the best practices. The proposed methodology is provided, and the paper examines the different data collection and analysis tools that will be used. Resource and planning is discussed, and the paper examines the ethical considerations and limitations of the study.

 

KEYWORDS: Proposal, total quality management, TQM, food manufacturing, Nadec!,

 

S/OM/86. TQM, JIT and TA against Goldratt's theory of constrains

WORDS:
2600
DATE:
2011
PRICE:
29.99 GBP

The paper looks at the theory of constraints (TOC) by Eli Golratt considering the technique of ‘throughput accounting” (TA), and comparing it to quality management (TQM) and just-in-time (JIT) manufacturing techniques. The evolution of TQM and JIT approaches is reviewed highlighting their similarities with TOC, the development of the TA technique is examined.

 

KEYWORDS: TQM, total quality management, JIT, just-in-time, TA, throughput accounting, theory of constrains, TOC,

 

C/OM/367. An examination of total quality management in the service industry

WORDS:
2400
DATE:
2011
PRICE:
29.99 GBP

This paper looks at total quality management (TQM) in relation to the service industry. The paper begins by providing the background to TQM, and follows with an examination of TQM gurus. Examples of TQM are provided and the paper uses British Airways (BA), Toyota, and Motorola as case studies. Other TQM models are evaluated before conclusions are made.

 

KEYWORDS: Total quality management, TQM, service industry, TQM gurus, British Airways, BA, Motorola, Toyota,

 

C/OM/366. Review of the article “The relationship between Total Quality Management Practices (TQM) and Organisational Culture”

WORDS:
2500
DATE:
2011
PRICE:
29.99 GBP

This paper reviews the article ‘The relationship between Total Quality Management Practices (TQM) and Organisational Culture’ by Prajogo and McDermott (2005). The paper begins by explaining the aim of the report, and explains that the article focuses on the unitarist and pluralist perspectives. The article is critically analysed with reference to a wide variety of literature, and the paper aims to discover the strengths and weaknesses of the article. The paper then examines the way in which the content within the article can be applied to the National Health Service (NHS).

 

KEYWORDS: review, The relationship between Total Quality Management Practices (TQM) and Organisational Culture, Prajogo and McDermott, TQM, total quality management, organisational culture, National Health Services, NHS,

 

C/OM/362. Dissertation. Total Quality Management and Customer Satisfaction in Saudi Arabian Telecom Industry

WORDS:
12050
DATE:
2011
PRICE:
129.99 GBP

The dissertation examines the effectiveness of the total quality management (TQM) approach used within the Saudi Arabian telecommunications industry. Literature is reviewed on the background of Saudi telecom services, TQM principles and practices, leadership roles, employee involvement, customer satisfaction, etc. The methodology of the research is based on secondary data and primary data collected from interviews and questionnaires in telecomm companies in Saudi Arabia including the telecom giant Saudi Telecom Company (STC). Conclusions are made about the importance of TQM practices for increasing the customer satisfaction and retention. Recommendations are suggested about the ways to enhance strategic competitive advantage and improve TQM techniques in telecom companies.

 

KEYWORDS: Dissertation, Total Quality Management, TQM, Customer Satisfaction, Telecom Industry, Saudi Arabia, Saudi Telecom Company, STC,

 

C/OM/359. Literature review. An examination of the implementation of Total Quality Management

WORDS:
3950
DATE:
2011
PRICE:
39.99 GBP

This is a literature review that focuses on total quality management (TQM), and begins by providing background information on the concept and its constructs. TQM implementation is examined, along with the benefits and challenges that the implementation can produce. The TQM implementation framework is outlined before conclusions are made.

 

KEYWORDS: Literature review, total quality management, TQM, implementation,

 

C/OM/354. An examination of Green IT and EFQM

WORDS:
1250
DATE:
2011
PRICE:
19.99 GBP

This paper focuses on Green IT and the European Foundation for Quality Management (EFQM). The advantages and disadvantages of both are assessed, and the study provides case studies for both. For the EFQM framework, the paper uses The Salford Royal Hospitals in Manchester as a case study, and the ANZ Bank is used for Green IT. Socially responsible computing is examined in reference to both frameworks, and the paper outlines possible future issues.

 

KEYWORDS: Green IT, European Foundation for Quality Management, EFQM, The Salford Royal Hospital, Manchester, ANZ Bank,

 

C/OM/343. An examination of Total Quality Management

WORDS:
300
DATE:
2011
PRICE:
9.99 GBP

This paper examines Total Quality Management (TQM) and aims to assess the factors required for its success. The paper outlines the significance of TQM and highlights the ways in which it is different to other programmes. This is examined in reference to planning, process management, process improvement, and total participation.

 

KEYWORDS: Total Quality Management, TQM, planning, process management, process improvement, total participation,

 

C/OM/325. Total Quality Management in Automotive Service Department of Honda

WORDS:
3050
DATE:
2011
PRICE:
39.99 GBP

The paper addresses the concept of Total Quality Management (TQM) examining the prerequisites of effective TQM implementation in the automotive servicing and repair department of Honda. Competitive advantages of TQM are explained, the role of upper and senior management in the TQM implementation is discussed, TQM tools and techniques used by Honda are identified with regard to quality-related problems faced by the company.

 

KEYWORDS: Total Quality Management, TQM, Automotive Service, Honda,

 

C/OM/268. Total Quality Management at Motorola

WORDS:
2350
DATE:
2010
PRICE:
29.99 GBP

The paper examines the approaches to Total Quality Management (TQM) used in Motorola presenting the company’s profile, outlining the structure and principles of TQM, describing the Six Stigma methodology as a statistical measure to analyse and improve the company’s operational performance, and comparing traditional TQM with the Six Sigma method. The benefits of Six Stigma for Motorola are highlighted suggesting an action plan for the improvement of their business process.

 

KEYWORDS: Total Quality Management, TQM, Motorola, Six Sigma,

 

C/OM/260. TQM and Relationship Marketing in Eurostar

WORDS:
2750
DATE:
2010
PRICE:
29.99 GBP

The paper looks at the practices of Total Quality Management (TQM) used by Eurostar, a high speed rail service provider. The steps in improving the quality of their service are examined suggesting recommendations on the basis of Crosby’s 14-step guidelines. The strategies of Eurostar’s relationship marketing are discussed.

 

KEYWORDS: Total Quality Management, TQM, Eurostar, service quality, relationship marketing,

 

C/B/2512. Performance evaluation of Barclays Bank

WORDS:
3400
DATE:
2010
PRICE:
39.99 GBP

The paper looks at the performance of Barclays Bank reviewing the bank’s strategic objectives, critical success factors, knowledge management practices, and the tools of performance evaluation, i.e. benchmarking, ‘Thor’s family of measures’, balanced score card, and total quality management (TQM). The company’s key performance indicators are considered, a plan for implementation of a TQM system is presented.

 

KEYWORDS: Performance evaluation, Barclays Bank, TQM,

 

C/OM/241. Total quality management: theory and case study of NAMA Chemicals

WORDS:
3500
DATE:
2010
PRICE:
39.99 GBP

The paper looks into the theory of total quality management (TQM) exploring the nature and principles of TQM including eight concepts of excellence, and conducting a case study of a Saudi company NAMA Chemicals with regard to their readiness for TQM implementation.

 

KEYWORDS: NAMA Chemicals, TQM, total quality management, concepts of excellence,

 

C/OM/222. Review of article: “Automotive Quality Reputation: Hard to Achieve, Hard to Lose, Still Harder to Win Back” by R. E. Cole & M. S. Flynn

WORDS:
590
DATE:
2010
PRICE:
9.99 GBP

The paper reviews the article: “Automotive Quality Reputation: Hard to Achieve, Hard to Lose, Still Harder to Win Back” by R. E. Cole & M. S. Flynn discussing its contents and arguing the benefits of total quality management (TQM) in the car industry.

 

KEYWORDS: Review, Automotive Quality Reputation, total quality management, TQM’ car industry,

 

C/OM/219. Dissertation. Challenges and Potentials of TQM in UK SME

WORDS:
9500
DATE:
2010
PRICE:
99.99 GBP

The dissertation examines the challenges that can face UK small and medium-sized enterprises (SME) in the process of introducing and sustaining lean thinking supply-chain management (total quality management). The review of literature touches on the concept of total quality management (TQM) and its relation to sustainable innovation, competitive advantage and industrial characteristics of the organisation. Examples of TQM in Japanese automotive companies are analyzed. The methods of the research are based on secondary data. Conclusions are made about the potential of TQM to improve competitive performance of SME in the UK.

 

KEYWORDS: Dissertation, total quality management, TQM, lean thinking, supply-chain management, automotive companies, SME,