Browse our collection of papers in
TQM - Total Quality Management
C/OM/260. TQM and Relationship Marketing in Eurostar
- WORDS:
- 2750
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the practices of Total Quality Management (TQM) used by Eurostar, a high speed rail service provider. The steps in improving the quality of their service are examined suggesting recommendations on the basis of Crosby’s 14-step guidelines. The strategies of Eurostar’s relationship marketing are discussed.
KEYWORDS: Total Quality Management, TQM, Eurostar, service quality, relationship marketing,
C/B/2512. Performance evaluation of Barclays Bank
- WORDS:
- 3400
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper looks at the performance of Barclays Bank reviewing the bank’s strategic objectives, critical success factors, knowledge management practices, and the tools of performance evaluation, i.e. benchmarking, ‘Thor’s family of measures’, balanced score card, and total quality management (TQM). The company’s key performance indicators are considered, a plan for implementation of a TQM system is presented.
KEYWORDS: Performance evaluation, Barclays Bank, TQM,
C/OM/241. Total quality management: theory and case study of NAMA Chemicals
- WORDS:
- 3500
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper looks into the theory of total quality management (TQM) exploring the nature and principles of TQM including eight concepts of excellence, and conducting a case study of a Saudi company NAMA Chemicals with regard to their readiness for TQM implementation.
KEYWORDS: NAMA Chemicals, TQM, total quality management, concepts of excellence,
C/OM/222. Review of article: “Automotive Quality Reputation: Hard to Achieve, Hard to Lose, Still Harder to Win Back” by R. E. Cole & M. S. Flynn
- WORDS:
- 590
- DATE:
- 2010
- PRICE:
- 9.99 GBP
The paper reviews the article: “Automotive Quality Reputation: Hard to Achieve, Hard to Lose, Still Harder to Win Back” by R. E. Cole & M. S. Flynn discussing its contents and arguing the benefits of total quality management (TQM) in the car industry.
KEYWORDS: Review, Automotive Quality Reputation, total quality management, TQM’ car industry,
C/OM/219. Dissertation. Challenges and Potentials of TQM in UK SME
- WORDS:
- 9500
- DATE:
- 2010
- PRICE:
- 99.99 GBP
The dissertation examines the challenges that can face UK small and medium-sized enterprises (SME) in the process of introducing and sustaining lean thinking supply-chain management (total quality management). The review of literature touches on the concept of total quality management (TQM) and its relation to sustainable innovation, competitive advantage and industrial characteristics of the organisation. Examples of TQM in Japanese automotive companies are analyzed. The methods of the research are based on secondary data. Conclusions are made about the potential of TQM to improve competitive performance of SME in the UK.
KEYWORDS: Dissertation, total quality management, TQM, lean thinking, supply-chain management, automotive companies, SME,
C/OM/211. Proposal. Trade-Offs in TQM Implementation
- WORDS:
- 600
- DATE:
- 2010
- PRICE:
- 9.99 GBP
The paper proposes research into trade-offs as a tool of strategic operations management and their effects on the implementation of total quality management (TQM). The areas of the literature review are identified, the methodology of the proposed research is described.
KEYWORDS: Proposal, trade-Offs, TQM, total quality management,
C/OM/196. Total quality management: theory and case study of Arcadia Fashion Retailers
- WORDS:
- 3000
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper looks at the importance of total quality management (TQM) providing a review of literature on the theory of quality management, discussing the benefits and challenges of the TQM implementation, and conducting a case study of TQM in Arcadia Fashion Retailers (AFR).
KEYWORDS: Total quality management, TQM, Arcadia Fashion Retailers,
C/OM/192. Role of TQM in business process improvement
- WORDS:
- 3800
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper looks at total quality management (TQM) as a tool of improving business process focusing on the process of reward and recognition, their benefits for operations management (OM), the reasons behind the failure of the reward and recognition process, and the role of TQM in process improvement.
KEYWORDS: Operations management, OM, process improvement, Total Quality Management, TQM, reward and recognition,
C/OM/142. Operations Management in Norwich Union
- WORDS:
- 2000
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper examines the features of operations management at Norwich Union (NU) discussing the meaning of quality and its understanding in NU, defining the concept of Total Quality Management (TQM) and its applications in insurance organisations, and making predictions about the effects of implementing TQM in Norwich Union.
KEYWORDS: Norwich Union, Insurance organizations, Cost reduction, Total Quality Management, TQM,
C/OM/137. Comparison and critical evaluation of two TQM research papers
- WORDS:
- 3700
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper reviews two research journal articles on the Total Quality Management (TQM) methodology applied to the industry context. The journal articles are analysed along the lines of their research design, conceptual framework, measurement approach, data collection, methodology justification, limitation, replicability, chosen sample, measurement and error control, and validity and reliability of the research.
KEYWORDS: TQM, journal articles, review,
C/OM/138. Presentation with comments. Innovation
- WORDS:
- 3400
- ADD-ONS:
- 16 slides Presentation
- DATE:
- 2009
- PRICE:
- 49.99 GBP
The paper presets the notes for the presentation of a study on innovation providing definitions of the concept, describing key characteristics and types of innovation, identifying the applications of innovation in adding to internal and external values of the company and analyzing examples of innovative practices at Toyota including Total Quality Management (TQM) and Continuous Improvement (CI) frameworks. Suggestions are made about the ways to make innovation choices within the company.
KEYWORDS: Presentation notes, Innovation, Total Quality Management, TQM, Continuous Improvement,
C/OM/106. New product introduction and quality management
- WORDS:
- 3800
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper examines the issues of New Product Development (NPD) focusing on the process of new product introduction (NPI), and showing how TQM and other methods of operations management can lead to massive improvements within the product development process.
KEYWORDS: New Product Development, NPD, NPI, TQM: Just in Time, Quality management,
C/OM/109. Linkage between Operations Management & Market Place
- WORDS:
- 1500
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper examines the relationship between supply chain management (SCM) and market place focusing on the SCM implications for customer value satisfaction and loyalty, which in turn can lead to the improvement of product profit margins, firm profitability, and overall corporate growth. Related theories and relevant examples are used to support the analysis.
KEYWORDS: Operations management, supply chain management, total quality management, TQM,
C/OM/112. Business Excellence
- WORDS:
- 3000
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper examines the notion of business excellence by comparing three business improvement methodologies, i.e. total quality management, the balanced scorecard, and the EFQM excellence model, indicating how they can be used to implement change. As a case study, the paper examines how the EFQM excellence model helped a firm to improve their business performance.
KEYWORDS: business excellence, TQM, balanced scorecard, BSC, total quality management,
C/OM/118. Quality circles
- WORDS:
- 3600
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper addresses the issues of quality management stressing that the popularity of the product depends on how it suits the changing needs of the consumers. A case study of the US electronics firm ITT is presented exploring their use of the program Quality Circle (QC) that ensures communication between employees and their supervisors in discussing business problems and troubleshooting. The strengths and weaknesses of quality circles are outlined, steps for launching a QC programme are described, factors important for QC efficiency are identified.
KEYWORDS: Quality management, six sigma, Quality circles, ITT,
C/OM/126. Dissertation. Can Total Quality Management provide a successful and competitive advantage for small businesses?
- WORDS:
- 12400
- DATE:
- 2008
- PRICE:
- 129.99 GBP
The dissertation examines the features of total quality management (TQM) arguing whether it can provide a sustainable competitive advantage for small businesses in the UK. Literature is reviewed on the definitions of the TQM concept, the benefits of TQM for organisations, the use of TQM in large firms, the applicability of the TQM approach to various markets, etc. The methods of the research are based on the analysis of secondary data and primary data collected through in-depth interviews and an open-ended questionnaire. Conclusions are made about the benefits of pursuing TQM principles by small firms. Recommendations are suggested about the actions that should be undertaken to insure successful implementation of TQM.
KEYWORDS: Dissertation, Total quality management, TQM, small businesses,
C/OM/73. Total Quality Management: Theories and Literature Reviews
- WORDS:
- 600
- DATE:
- 2008
- PRICE:
- 9.99 GBP
The paper sets out six of the main theories of Total Quality Management (TQM) and ten of the numerous literature reviews on TQM, including those relating to quality function deployment (QFD), Business Process Reengineering (BPR), Just-in-Time (JIT), Total Productive Maintenance (TPM), and service quality.
KEYWORDS: o, total, quality, management, theories, literature, reviews,
C/OM/80. TQM in the contemporary business environment
- WORDS:
- 3500
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper examines the concepts and frameworks of total quality management (TQM) in the contemporary business environment providing information on the concept of quality and total quality management, TQM models, and the implementation of TQM in today's business practice.
KEYWORDS: Total quality management, TQM, quality, quality management, quality costs,
C/OM/91. Walkers Group
- WORDS:
- 1000
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper reports on Walkers Group (WG) discussing the methods used to map processes in organisations and analysing their implementation in WG including TQM and Health and Safety regulations.
KEYWORDS: Walkers Group, total quality management, TQM, Health and Safety,
C/OM/97. Total Quality Management
- WORDS:
- 1500
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper examines the principles of Total Quality Management (TQM) that could be effectively integrated in the operations of a North England prison. TQM philosophy is discussed highlighting the importance of quality delivery and control to meet the expectations of prisoners.
KEYWORDS: TQM, total quality management, prison,
S/B/429. Operations Management: Business Process Re-engineering
- WORDS:
- 3500
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper examines the concept of business process reengineering (BPR) describing BPR drivers, benefits, principles, the stages of the process, redesign tools and techniques, etc. Business reengineering rules proposed by Hammer are discussed, BPR is considered with relation to total quality management (TQM), the issues of BPR implementation are addressed.
KEYWORDS: operations, management, business, process, re-engineering,
S/OM/59. Total Quality Management: theory and case study
- WORDS:
- 3200
- DATE:
- 2007
- PRICE:
- 39.99 GBP
The paper examines the functions and benefits of total quality management (TQM) defining its key concepts and tools, and presenting a case study of TQM in a call centre based in Mumbai. Obstacles to TQM introduction are outlined, the current strategy of quality adopted in the call centre is discussed.
KEYWORDS: Total quality management, TQM, call centre,
C/B/586. BPR and TQM at Honeywell
- WORDS:
- 3200
- DATE:
- 2007
- PRICE:
- 39.99 GBP
This report has been aimed at understanding the impacts of BPR and TQM on businesses in the light of current turbulent macro environment. It should be noted that the report has been based on the case study of business process reengineering at Honeywell. The report has been divided into two parts, i.e. first part focuses on the similarities and differences between the concepts of BPR and TQM, while the second part provides a management consultancy report along with an execution plan for research & development department (R&D) of AstraZeneca pharmaceutical company.
KEYWORDS: AstraZeneca, Total Quality Management, TQM, Business Process Reengineering, BPR, Honey,
C/OM/51. TQM Model for Wrekin Group
- WORDS:
- 3300
- DATE:
- 2007
- PRICE:
- 39.99 GBP
This report discussed benefits of TQM and its project plan for Wrekin Group- a UK based Construction Company. The paper covers concept like TQM values and principles methodologies like self assessment and quality circles and tools like ISO 9000
KEYWORDS: Wrekin Group, TQM, Self Assessment, Quality Circle, ISO 9000, ISO 9001:2000,
C/OM/55. Total Quality Management: Fresher Case Study
- WORDS:
- 2000
- DATE:
- 2007
- PRICE:
- 29.99 GBP
This briefing document has been commissioned by the management of Fresher to analyse the current quality management situation in the company therefore providing an insight to the newly appointed CEO. In order for the ease of understanding and focused discussion the document has been divided into different headings and subheadings.
KEYWORDS: TQM: BPR, Total Quality Management, Fresher, Case Study, Operations Management,
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