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TQM - Total Quality Management

E/OM/28. Theoretical background of total quality management

WORDS:
697
DATE:
2006
PRICE:
9.99 GBP

The paper examines the concept of total quality management (TQM) reviewing theoretical underpinnings of customer relationship management (CRM), leadership, human resource management (HRM), process management, knowledge management, etc.

 

KEYWORDS: total quality management, TQM,

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