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TQM - Total Quality Management

E/OM/15. Total Quality Management in Habib Bank Ltd

WORDS:
2000
DATE:
2005
PRICE:
29.99 GBP

The paper reports on the TQM (total quality management) in the Pakistani business group Habib Bank Ltd (HBL) outlining the following issues: the areas of TQM in HBL, the practices in customer relationship management (CRM), the banks strategy in human resource management (HRM) and its critical evaluation, recommendations about employee retention and development.

 

KEYWORDS: o, total, quality, management, habib, bank, ltd,

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