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TQM - Total Quality Management
C/OM/325. Total Quality Management in Automotive Service Department of Honda
- WORDS:
- 3050
- DATE:
- 2011
- PRICE:
- 39.99 GBP
The paper addresses the concept of Total Quality Management (TQM) examining the prerequisites of effective TQM implementation in the automotive servicing and repair department of Honda. Competitive advantages of TQM are explained, the role of upper and senior management in the TQM implementation is discussed, TQM tools and techniques used by Honda are identified with regard to quality-related problems faced by the company.
KEYWORDS: Total Quality Management, TQM, Automotive Service, Honda,
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