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TQM - Total Quality Management
C/OM/142. Operations Management in Norwich Union
- WORDS:
- 2000
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper examines the features of operations management at Norwich Union (NU) discussing the meaning of quality and its understanding in NU, defining the concept of Total Quality Management (TQM) and its applications in insurance organisations, and making predictions about the effects of implementing TQM in Norwich Union.
KEYWORDS: Norwich Union, Insurance organizations, Cost reduction, Total Quality Management, TQM,
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