Browse our collection of papers in
Service Operations Management
C/OM/369. An examination of management in the service and manufacturing industry
- WORDS:
- 2100
- DATE:
- 2011
- PRICE:
- 29.99 GBP
This paper examines the service and manufacturing industry, and discusses it in reference to management. The paper begins by providing information on both industries, and then focuses on the just in time (JIT) management framework. JIT is examined in reference to lean manufacturing, and the paper then examines the different modes of management that should be considered within the service sector.
KEYWORDS: Service industry, manufacturing industry, management, just in time, JIT, management theories, lean manufacturing,
C/M/2298. An examination of Internal Service Quality at Virgin Atlantic airline
- WORDS:
- 2550
- DATE:
- 2011
- PRICE:
- 29.99 GBP
This paper discusses the theory of Internal Service Quality (ISQ) in relation to the service profit model. The paper uses the Virgin Atlantic airline company as a case study, and the paper aims to assess the ISQ implantation at the organisation. The paper reviews a range of topics, some of which include employee satisfaction, employee retention, and customer satisfaction. An evaluation of the SERVQUAL, SERVPERF, and Kano models are provided, and the paper discusses the relationship between internal service quality and external customers.
KEYWORDS: Internal Service Quality, ISQ, service profit model, Virgin Atlantic airline, employee satisfaction, employee retention, customer satisfaction, SERVQUAL, SERVPERF, Kano model,
C/M/2222. An examination of internal quality service at Easy Jet
- WORDS:
- 2000
- DATE:
- 2011
- PRICE:
- 29.99 GBP
This paper focuses on internal quality service, and uses Easy Jet as a case study. The study begins by providing theoretical information on internal quality service, and follows with a discussion regarding the service profit chain model. The paper then outlines and describes aspects of the model, some of which include internal service quality, employee satisfaction, customer loyalty, and external service quality. The strengths and weaknesses of Easy Jet’s internal Service Quality Delivery are assessed and the paper concludes by providing recommendations for Internal Quality Service Delivery.
KEYWORDS: internal quality service, Easy Jet, the service profit chain model, employee satisfaction, customer loyalty, external service quality!,
C/OM/338. Operations management and service quality in Nando's restaurant
- WORDS:
- 3150
- DATE:
- 2011
- PRICE:
- 39.99 GBP
The paper reports on the operations management and service quality in the London branch of the South African restaurant Nando’s addressing the issues of their capacity management, customer service, human resource management, etc. SWOT analysis of the restaurant is conducted, recommendations are suggested about promotional opportunities that the company should consider.
KEYWORDS: Operations management, service quality, Nando’s, restaurant, SWOT,
S/OM/81. Service concept at London Zoo
- WORDS:
- 5050
- DATE:
- 2011
- PRICE:
- 59.99 GBP
This paper focuses on the concept of services at London Zoo, and the report is based on the results from a questionnaire. The paper examines the zoo in reference to hygienic, critical, neutral and enhancer determinants. The paper as well as examining the zoo, examines the effectiveness of the questionnaire. The results are all evaluated, and the paper discusses the performance matrix model. The paper concludes by providing recommendations for the Zoo.
KEYWORDS: Service, service concept, London Zoo, hygiene, critical, neutral, enhancer, questionnaire,
C/OM/331. Service operation management at The Money Shop
- WORDS:
- 2950
- DATE:
- 2011
- PRICE:
- 29.99 GBP
This paper discusses service operation management, and focuses on The Money Shop, in Golders Green. The paper introduces the company, and presents its research methods. Information has been collected about The Money Shop through a mystery shopper visit and an interview with the manager of The Money Shop. Ownership and management is examined, followed by a discussion of their service package and processes. The encounter the mystery shopper received, as well as the interview with the manager is examined.
KEYWORDS: Service operation management, The Money Shop, Golders Green, mystery shopper, ownership, service package,
C/OM/323. Service operations management in Emirates Airlines
- WORDS:
- 5350
- DATE:
- 2011
- PRICE:
- 59.99 GBP
The paper addresses the issues of service quality management in Emirates Airlines (EA). Literature is reviewed on the theory of service operations management including forecasting, capacity planning, scheduling, inventory management and service quality management. Historical background of the Emirates Group and Emirates Airlines is described, a study is conducted to examine the staff’s opinions about EA service quality collecting primary data via questionnaires and interviews. Pareto analysis is applied to address the problems faced by EA. Recommendations are suggested about possible improvements of service quality in EA.
KEYWORDS: Emirates Airline, Service operations management, service quality,
C/OM/320. Sales and distribution strategy of FPGA devices in defence market
- WORDS:
- 600
- ADD-ONS:
- 6 Slides
- DATE:
- 2011
- PRICE:
- 9.99 GBP
The paper examines the sales and distribution strategy of FPGA technology in the defence market explaining the applications of the devices in the defence industry, presenting the product specification, highlighting objectives of EPGA distribution within the product-service system, and describing customer support processes. A of the paper is supplied in a separate file.
KEYWORDS: Sales and distribution, FPGA technology, defence market, customer service,
C/OM/318. Operational failure at Ibis Hotel: issues of cleanliness in bedrooms
- WORDS:
- 4100
- DATE:
- 2011
- PRICE:
- 49.99 GBP
The paper looks at the operational issues faced by Ibis Hotel describing the hotel’s background and structure, making references to the theory of process management and total quality management (TQM), analyzing the causes of poor cleanliness standards, and discussing the lessons learned from the hotel’s dented reputation. Recommendations are suggested about the ways to improve standard operation procedures (SOP) in the hotel.
KEYWORDS: Operational failure, Ibis Hotel, cleanliness, standard operation procedures, SOP, total quality management, TQM, process management,
C/OM/312. Dissertation + Proposal. How Effective Operations Management Can Achieve Strategic Objectives in Hotel Industry: Case Study of Whittlebury Hall Hotel & Spa
- WORDS:
- 22600
- DATE:
- 2011
- PRICE:
- 229.99 GBP
This dissertation examines the way in which effective operation management can achieve strategic objectives in the hotel industry, using Whittlebury Hall as a case study. The study aims to explore the relationship between strategic objectives and operation management, to examine management approaches in the service history, which include strategic management, operations management and revenue management, to identify the strategic objectives in the hotel industry, to compare the success of traditional management processes in the hotel industry with the introduction of a model based upon integrated operations management, and to investigate to what extent does hotel management follow the integrated approach of operations management. The review of literature defines operation management and strategic objectives. This section also outlines the relationship between operations management and strategic objectives. The methodology is provided in great detail, and data is collected through use of the case study analysis and interviews. All of the results are assessed, and conclusions are made regarding recommendations. Proposal matching this dissertation is available in the appendix. This dissertation contains 21150 words and proposal contains 1450 words.
KEYWORDS: Dissertation, operations management, strategic operations, Whittlebury Hall, strategic objective, strategic management, hotel management!,
C/OM/311. Dissertation. How Effective Operations Management Can Achieve Strategic Objectives in Hotel Industry: Case Study of Whittlebury Hall Hotel & Spa
- WORDS:
- 21150
- DATE:
- 2011
- PRICE:
- 219.99 GBP
This dissertation examines the way in which effective operation management can achieve strategic objectives in the hotel industry, using Whittlebury Hall as a case study. The study aims to explore the relationship between strategic objectives and operation management, to examine management approaches in the service history, which include strategic management, operations management and revenue management, to identify the strategic objectives in the hotel industry, to compare the success of traditional management processes in the hotel industry with the introduction of a model based upon integrated operations management, and to investigate to what extent does hotel management follow the integrated approach of operations management. The review of literature defines operation management and strategic objectives. This section also outlines the relationship between operations management and strategic objectives. The methodology is provided in great detail, and data is collected through use of the case study analysis and interviews. All of the results are assessed, and conclusions are made regarding recommendations.
KEYWORDS: Dissertation, operations management, strategic operations, Whittlebury Hall, strategic objective, strategic management, hotel management!,
C/OM/300. Proposal. How Effective Operations Management Can Achieve Strategic Objectives in Hotel Industry: Case Study of Whittlebury Hall Hotel & Spa
- WORDS:
- 1450
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper proposes to investigate the strategies of effective operations management used in the hotel industry offering a case study of Whittlebury Hall & Spa. The rationale, aims and objectives of the proposed research are outlined, literature is briefly reviewed on the theory of operations management and total quality management (TQM), the methodology of the research is described.
KEYWORDS: Proposal, Operations Management, Hotel Industry, Whittlebury Hall Hotel & Spa,
C/OM/259. Challenges of home delivery service in UAE
- WORDS:
- 1150
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper looks at the issues faced by home delivery providers in the UAE discussing the factors that need to be considered by start up home delivery businesses with regard to cost efficiency and customer service.
KEYWORDS: home delivery business, UAE,
C/OM/249. UPS operations in package delivery sector
- WORDS:
- 2550
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the operations management in United Parcel Service (UPS), a package delivery company, describing their background, identifying UPS key order qualifiers (including price, technology, etc.) and order winners (including the quality of delivery, services, etc.). The ways to improve the company’s operational efficiency are discussed.
KEYWORDS: Operations management, UPS, United Parcel Service, package delivery, order qualifiers, order winners,
C/OM/238. Application of Operations Management in Airline Industry: Case study of BA
- WORDS:
- 2000
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the operations management (OM) in the airline industry discussing the OM practices of KLM Royal Dutch Airlines and British Airways (BA). Operations management in BA is examined from the perspective of baggage management, crew management, flight scheduling, Quality Circles courses, and customer feedback.
KEYWORDS: Operations Management, Airlines, British Airways, BA, KLM,
C/OM/235. Service concept of Knight Frank
- WORDS:
- 2100
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the service culture of the real estate agency Knight Frank providing background information about the company and analysing their service design, service solutions and service delivery from the perspective of quality, flexibility and fit with customer requirements.
KEYWORDS: Service concept, service quality, Knight Frank,
C/OM/234. Dissertation outline. Healthcare Group Purchasing and Value-Added Services: Case Study of Capital District Health Authority, Canada
- WORDS:
- 1250
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper presents an outline of the dissertation on the value of group purchasing organisations (GPO) in the Canadian healthcare system using a case of Capital District Health Authority. The objectives of the research are formulated, the areas of the relevant literature are outlined, research methodology and dissertation structure are outlined.
KEYWORDS: Dissertation outline, Healthcare Group Purchasing and Value-Added Services: Case Study of Capital District Health Authority, Canada,
C/M/1399. Strategic Management and Operations Management: case study of Ibis Hotel
- WORDS:
- 1450
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper compares the concepts of Strategic Management (SM) and Operations Management (OM) explaining the difference between them, and using a case study of the hotel Ibis owned by the ACCOR group. The key OM elements and the role of people within OM in Ibis are discussed with reference to the management theory.
KEYWORDS: Ibis Hotel, Operations Management, Strategic Management,
S/OM/74. How HSBC delivers services to customers using total operating system
- WORDS:
- 3850
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper looks at the concepts of operations management used by HSBC Group including capacity management, Total Quality Management (TQM), Just In Time (JIT), and Corporate Social Responsibility (Corporate Sustainability). Each of the concepts is described and analysed in the context of HSBC service delivery.
KEYWORDS: HSBC, Total Quality Management, TQM, financial services delivery, Just In Time, JIT, Corporate Social Responsibility, CSR, Capacity Management,
C/OM/217. Service and operations management in Shell
- WORDS:
- 1050
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper examines the approaches of Shell to operations and service management providing background information about the Shell Group, reviewing their operational objectives, describing Shell’s products and services, and discussing the benefits of servitization as an emphasis on service offerings.
KEYWORDS: Shell, operations management, service management, servitization,
C/OM/206. Service quality issues at London Zoo
- WORDS:
- 4000
- DATE:
- 2010
- PRICE:
- 49.99 GBP
The paper examines the problems faced by London Zoo reviewing the work related to the provision of closer visitors’ access to animals, and its consequences. The positive and negative aspects of service delivery are identified considering the harmful effects of poor service quality and suggesting recommendations about its improvement with reference to theoretical literature on quality service.
KEYWORDS: London Zoo, Service Quality,
C/OM/204. Issues of system security and service quality in operations management. Case study of Snerdly and Offeqs
- WORDS:
- 3250
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper addresses the issues of operations management examining its strategic objectives within the organisation, addressing the problem of poor system security via a fictitious case study of Snerdly and their rival Offeqs, analysing the systems that ensure the quality of products and services, and discussing the role of training in the maximisation of company operations with regard to a hypothetical company XYZ.
KEYWORDS: Operations management, system security, service quality,
C/OM/203. Service operations management in Lidl
- WORDS:
- 2450
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper addresses the issues of service operations management in Lidl examining improvement techniques available to service managers, identifying the inputs and outputs of the business process, clarifying the requirements of their customers and suppliers, and discussing how Lidl’s operation performance objectives contribute to the effective supply chain management. The company’s service quality is analysed using the SERVQUAL model.
KEYWORDS: service quality, Lidl, SERVQUAL, supply chain management, service operations management,
C/OM/202. Operations Management and Service Quality in Lidl
- WORDS:
- 2450
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper addresses the issues of service operations management in Lidl and responds to the following questions: Use the model of Input /Output procedure and critically analyse the importance of managing resources and identify the techniques that have been applied to deliver Lidl’s outputs. Discuss and provide the evidence of Lidl’s main operation performance objectives to remain competitive in retail industry, identify and evaluate how these key objectives contribute to its effective supply chain management. Apply Slack, Chambers and Johnston’s adaptation of Parasuraman’s SERVQUAL Model to discuss how quality gaps can be diagnosed, and evaluate how Lidl’s quality planning and control can be improved by understanding any gaps evident from your examination of customer’s/operation’s domains.
KEYWORDS: service quality, Lidl, SERVQUAL, supply chain management, service operations management,
C/OM/199. Effective Application of Operations Management in British Airways
- WORDS:
- 1350
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper addresses the issues of operations management (OM) in British Airways (BA) identifying the factors that affect the performance of BA within the airline industry, and suggesting solutions about the ways to improve BA business continuity and strategic performance.
KEYWORDS: Operations Management, Airline industry, British Airways, BA,
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- Literature, Language and Theatre Studies
- Management and Organisational Behaviour
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- Operations Management
- Philosophy
- Politics
- Psychology
- Science, Medicine and Nursing
- Sociology
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WHAT OTHERS HAVE SAID
Thank you for your service. I'm planning to do my PhD on CRM - your papers are more useful for me to get an idea.Josephine
