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Service Operations Management
C/OM/338. Operations management and service quality in Nando's restaurant
- WORDS:
- 3150
- DATE:
- 2011
- PRICE:
- 39.99 GBP
The paper reports on the operations management and service quality in the London branch of the South African restaurant Nando’s addressing the issues of their capacity management, customer service, human resource management, etc. SWOT analysis of the restaurant is conducted, recommendations are suggested about promotional opportunities that the company should consider.
KEYWORDS: Operations management, service quality, Nando’s, restaurant, SWOT,
Other Papers On: Nando's
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Other Papers On: Quality Management
Other Papers On: SWOT Analysis
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Keywords Tag Cloud
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