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Service Operations Management

C/OM/331. Service operation management at The Money Shop

WORDS:
2950
DATE:
2011
PRICE:
29.99 GBP

This paper discusses service operation management, and focuses on The Money Shop, in Golders Green. The paper introduces the company, and presents its research methods. Information has been collected about The Money Shop through a mystery shopper visit and an interview with the manager of The Money Shop. Ownership and management is examined, followed by a discussion of their service package and processes. The encounter the mystery shopper received, as well as the interview with the manager is examined.

 

KEYWORDS: Service operation management, The Money Shop, Golders Green, mystery shopper, ownership, service package,

 
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