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Service Operations Management
C/OM/318. Operational failure at Ibis Hotel: issues of cleanliness in bedrooms
- WORDS:
- 4100
- DATE:
- 2011
- PRICE:
- 49.99 GBP
The paper looks at the operational issues faced by Ibis Hotel describing the hotel’s background and structure, making references to the theory of process management and total quality management (TQM), analyzing the causes of poor cleanliness standards, and discussing the lessons learned from the hotel’s dented reputation. Recommendations are suggested about the ways to improve standard operation procedures (SOP) in the hotel.
KEYWORDS: Operational failure, Ibis Hotel, cleanliness, standard operation procedures, SOP, total quality management, TQM, process management,
Other Papers On: Service Operations Management
Other Papers On: Ibis
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Keywords Tag Cloud
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