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Service Operations Management

C/OM/249. UPS operations in package delivery sector

WORDS:
2550
DATE:
2010
PRICE:
29.99 GBP

The paper looks at the operations management in United Parcel Service (UPS), a package delivery company, describing their background, identifying UPS key order qualifiers (including price, technology, etc.) and order winners (including the quality of delivery, services, etc.). The ways to improve the company’s operational efficiency are discussed.

 

KEYWORDS: Operations management, UPS, United Parcel Service, package delivery, order qualifiers, order winners,