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Service Operations Management
C/OM/238. Application of Operations Management in Airline Industry: Case study of BA
- WORDS:
- 2000
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the operations management (OM) in the airline industry discussing the OM practices of KLM Royal Dutch Airlines and British Airways (BA). Operations management in BA is examined from the perspective of baggage management, crew management, flight scheduling, Quality Circles courses, and customer feedback.
KEYWORDS: Operations Management, Airlines, British Airways, BA, KLM,
Other Papers On: Service Operations Management
Other Papers On: British Airways
Other Papers On: KLM
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Keywords Tag Cloud
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