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Service Operations Management

C/OM/217. Service and operations management in Shell

WORDS:
1050
DATE:
2010
PRICE:
19.99 GBP

The paper examines the approaches of Shell to operations and service management providing background information about the Shell Group, reviewing their operational objectives, describing Shell’s products and services, and discussing the benefits of servitization as an emphasis on service offerings.

 

KEYWORDS: Shell, operations management, service management, servitization,

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Other Papers On: Royal Dutch/Shell Group
Other Papers On: Service Operations Management

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