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Service Operations Management

C/OM/204. Issues of system security and service quality in operations management. Case study of Snerdly and Offeqs

WORDS:
3250
DATE:
2010
PRICE:
39.99 GBP

The paper addresses the issues of operations management examining its strategic objectives within the organisation, addressing the problem of poor system security via a fictitious case study of Snerdly and their rival Offeqs, analysing the systems that ensure the quality of products and services, and discussing the role of training in the maximisation of company operations with regard to a hypothetical company XYZ.

 

KEYWORDS: Operations management, system security, service quality,

 
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