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Service Operations Management

C/OM/203. Service operations management in Lidl

WORDS:
2450
DATE:
2010
PRICE:
29.99 GBP

The paper addresses the issues of service operations management in Lidl examining improvement techniques available to service managers, identifying the inputs and outputs of the business process, clarifying the requirements of their customers and suppliers, and discussing how Lidl’s operation performance objectives contribute to the effective supply chain management. The company’s service quality is analysed using the SERVQUAL model.

 

KEYWORDS: service quality, Lidl, SERVQUAL, supply chain management, service operations management,

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