Browse our collection of papers in
Quality Management
C/OM/395. PhD proposal. The impact of collecting quality costs on the performance of manufacturing industry
- WORDS:
- 1150
- DATE:
- 2012
- PRICE:
- 19.99 GBP
This PhD proposal is for a study on the impact of quality cost collection on the performance of a manufacturing organisation. The background to the research area is detailed, and the paper then outlines the plan for the review of literature. The objectives are to critically analyse the literature background of quality costs within a manufacturing organization, to critically assess the existing methods of quality costs collection within a manufacturing organization, to critically identify the impacts of collecting data on the costs of quality within a manufacturing organization, to critically explore the relationship that exists between quality costs in a manufacturing organization and the overall performance of such organization, and to identify the critical areas of performance in a manufacturing organization that are mostly impacted by quality costs. The research methodology is detailed, and the paper then discusses the contributions this study may provide to scientific knowledge.
KEYWORDS: Proposal, PhD, quality cost collection, manufacturing organisation!,
C/OM/377. An identification of the key principles related to quality and safety improvements in the health care sector
- WORDS:
- 4800
- DATE:
- 2011
- PRICE:
- 49.99 GBP
This paper evaluates the key principles related to quality and safety improvements in health care organisations. The paper begins by introducing and discussing the main theorists in this field, Deming, Juran, Feigenbaum, Crosby and Ishikawa and follows with an identification of the main principles derived from quality theories. Some of the theories discussed include organisational focus, personal motivation, and patient experience. The implications of these theories on leaders are discussed before conclusions are made.
KEYWORDS: Safety improvement, quality improvements, Deming, Juran, Feigenbaum, Crosby, Ishikawa, organisational focus, personal motivation, patient experience,
C/OM/372. Proposal. Contribution of project quality management to added value and success of healthcare sector
- WORDS:
- 620
- DATE:
- 2011
- PRICE:
- 9.99 GBP
The paper proposes research into the added value of healthcare created by quality management. Research aim and question are formulated, areas and sources of the literature review are defined, research methodology is described.
KEYWORDS: Proposal, project quality management, added value, healthcare sector,
C/OM/341. Control and monitoring of hazards in large scale food production: quality and safety management at Degree Foods
- WORDS:
- 3300
- DATE:
- 2011
- PRICE:
- 39.99 GBP
The paper looks at the quality management with regard to food hygiene and safety in Degree Foods providing theoretical information about quality management systems (QMS), making references to QMS in various companies, and addressing the issues of quality management in the large scale production of ‘chilly con carne’ for Degree Foods. Analysis of associated hazards is conducted, processes, responsibilities and quality control measures of OMS in Degree Foods are examined.
KEYWORDS: quality control, food hygiene and safety, Degree Foods, quality management system, QMS,
C/OM/339. Proposal. Quality assessment of leading telecom brands in Nigeria
- WORDS:
- 2250
- DATE:
- 2011
- PRICE:
- 29.99 GBP
The paper proposes to address the impacts of quality service on the marketing success of companies suggesting a case study of three telecom organisations in Nigeria, i.e. MTN, Zain and Globacom. Theoretical frameworks of the literature review are outlined, the methodology of the proposed research is described, research limitations are indicated, the timescale of work is presented.
KEYWORDS: Proposal, quality assessment, telecom brands in Nigeria,
C/OM/338. Operations management and service quality in Nando's restaurant
- WORDS:
- 3150
- DATE:
- 2011
- PRICE:
- 39.99 GBP
The paper reports on the operations management and service quality in the London branch of the South African restaurant Nando’s addressing the issues of their capacity management, customer service, human resource management, etc. SWOT analysis of the restaurant is conducted, recommendations are suggested about promotional opportunities that the company should consider.
KEYWORDS: Operations management, service quality, Nando’s, restaurant, SWOT,
C/OM/330. Dissertation. Customer satisfaction with O2: critical factors behind loyalty and retention
- WORDS:
- 15850
- DATE:
- 2011
- PRICE:
- 159.99 GBP
The dissertation examines the ability of the UK telecommunications company O2 to promote customers’ satisfaction and stimulate their loyalty and retention. Literature is reviewed on the theory of consumer behaviour and customer service touching on the issues of service quality. The methods of the research combine the analysis of secondary sources and primary data obtained from UK consumers to identify customers’ opinions about O2 customer service. Conclusions are made about consumers’ satisfaction with the quality of customer service at O2. Recommendations are suggested about possible improvements of the company’s customer service along the lines of innovation.
KEYWORDS: Dissertation, customer satisfaction, O2, loyalty and retention, service quality, customer service,
C/OM/316. Six Sigma in Healthcare Quality Management
- WORDS:
- 1850
- DATE:
- 2011
- PRICE:
- 19.99 GBP
The paper examines the method of strategic process improvement and new product development known as Six Stigma. The history and applications of the method are reviewed highlighting its benefits and reporting on the use of Six Stigma by Centers for Disease Control (CDC) with regard to hand hygiene.
KEYWORDS: Six Sigma, Healthcare Quality, Centers for Disease Control, CDC,
C/P/358. Philosophic approaches to quality concept
- WORDS:
- 1350
- DATE:
- 2011
- PRICE:
- 19.99 GBP
The paper presents an overview of philosophic approaches to quality formulated by quality gurus, i.e. Deming, Donabedian, Juran and Crosby, Shewart and Ishikawa, Feignbaum and Taguchi. Similarities and differences between the approaches are highlighted, guru’s attitudes towards staff training are discussed.
KEYWORDS: Philosophic, concept of quality, quality gurus, staff training,
C/OM/309. Quality analysis of Ford
- WORDS:
- 2250
- DATE:
- 2011
- PRICE:
- 29.99 GBP
This paper assesses quality analysis within the Ford Motor group, and begins by providing the background to the company. The nature of quality at Ford is assessed, and the paper outlines quality management processes. Measurements of quality are then examined, and the paper discusses the quality gap analysis at Ford. The stakeholders are discussed, and the paper provides a risk assessment for quality failure. Performance improvement and environmental management are all examined.
KEYWORDS: Quality analysis, Ford, quality management process, quality gap analysis, stakeholders, risk analysis, quality failure, performance improvement, environmental management,
C/OM/307. Examination of the Australian sugar cane industry. Case study Canegrowers
- WORDS:
- 1900
- DATE:
- 2011
- PRICE:
- 19.99 GBP
This paper examines the Australian sugar cane industry, and answers five questions relating to Canegrowers, part of the industry. 1. What is the significance of the quality assurance comments made by the speaker in the case of the sugar industry? What sort of ‘quality assurance’ activities does Canegrowers undertake on behalf of individual sugar cane producers, and to what end? 2. Why is it in the interests of individual firms to support an industry association such as Canegrowers? 3. What factors does the sugar industry have to consider when determining the equilibrium price and quantity of supply and demand for sugar? Illustrate and explain. 4. How is the elasticity of demand concept useful for the Sugar industry? Illustrate. 5. Explain and illustrate the market structure which applies to the Australian Sugar Industry.
KEYWORDS: Australian sugar cane industry, Canegrowers, quality assurance, equilibrium price, supply, demand, elasticity of demand, market structure,
C/OM/292. Quality Management Systems and Features of Quality Plan
- WORDS:
- 3700
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper explains the meaning of ‘quality’ in modern quality management systems (QMS) arguing that organisational success depends on the integration of quality and customer focused culture. QMS are described including the model of the European Foundation for Quality Management (EFQM) and the Baldrige award model. The elements, areas and key features of a quality plan are outlined, the stages of its implementation are detailed.
KEYWORDS: Quality Management Systems, QMS, Quality Plan,
C/M/1734. Proposal. Adherence of The Body Shop to quality control principles of project management
- WORDS:
- 1900
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper proposes to examine the principles of quality control in project management offering a case study of The Body Shop. The background and main questions of the research are outlined, its theoretical framework is explained, the methods of the proposed research are described, its significance is evaluated.
KEYWORDS: Proposal, The Body Shop, quality control, project management,
C/OM/275. Analysis of quality management
- WORDS:
- 3400
- DATE:
- 2010
- PRICE:
- 39.99 GBP
This paper contains two essays focusing on quality management, the first of which focuses on arguments presented by Wilkinson and Wilmot (1995) and Dale et al (2000). These scholars present arguments based on quality models like the Six Sigma approach and total quality management. There is thorough reference to secondary literature, which aims to critique and compare aspects of quality management. The second paper discusses the background to business excellence implementation, focusing on aspects like leadership, policy and strategy, and people. The paper suggests solutions to the problems that may arise from implementation. The paper uses the European Foundation for Quality Management (EFQM) and the NHS connecting for health to illustrate the arguments within the paper.
KEYWORDS: European Foundation for Quality Management, EFQM, quality management, Wilkinson and Wilmot, Dale, six sigma approach, total quality management, business excellence implementation, leadership, policy and strategy, NHS, connecting for health,
C/OM/244. Quality Management: theory and case study of Nokia
- WORDS:
- 4150
- DATE:
- 2010
- PRICE:
- 49.99 GBP
The paper looks at the role of quality management (QM) providing definitions of quality, the description of QM systems of total quality management (TQM) and Six Sigma, and European quality assessment standards ISO. Implementation of QM in Nokia supply chain is examined, recommendations are suggested about the use of new quality management systems.
KEYWORDS: Quality Management, TQM, Six Stigma, Nokia, ISO, supply chain,
C/OM/239. Quality and customer care in Virgin Media
- WORDS:
- 4100
- DATE:
- 2010
- PRICE:
- 49.99 GBP
The paper looks at the quality management and customer care in Virgin Media reviewing the history of the company, identifying the concept of quality, describing the features of total quality management (TQM) and quality assurance, and examining TQM and quality assurance practices of Virgin Media with regard to their staff training and customer care policy. The paper has no references.
KEYWORDS: Quality management, customer care, Virgin Media, TQM, quality assurance,
C/OM/236. Role of human resource in quality management
- WORDS:
- 2000
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the role of the human resource (HR) department in delivering quality products and services. Characteristics of quality are defined, the tools of quality assessment are described including the standards of the International Standards Organisations (ISO), European Quality Award (EQA), etc. Quality management systems and techniques are examined including total quality management (TQM), Quality Circles and Six Sigma. Their relation to HR policies and practices is discussed.
KEYWORDS: human resource, HR function, quality management,
S/OM/75. Quality and capacity management in Avon
- WORDS:
- 2350
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the quality management and capacity management in Avon Cosmetics Ltd (Avon). Avon's quality objectives and the measures of their achievement are outlined making references to the theoretical understanding of quality and capital management. Capacity of Avon is assessed along the lines of adjustment to the seasonality of sales, manufacturing process design, a layout design of the manufacturing department, etc.
KEYWORDS: Quality management, Avon, capacity, manufacturing,
C/OM/233. Integration of Six Sigma and ISO 9001 Techniques in Alexandra Hospital's Quality Management
- WORDS:
- 5000
- DATE:
- 2010
- PRICE:
- 59.99 GBP
The paper looks into the organisational management of Alexandra Hospital, Singapore, examining the implementation of the ISO 9001 standards and the practice of Six Sigma in their quality management system (QMS). The background of the company is described, the benefits of integrating ISO 9001 and Six Sigma techniques in the hospital context are outlined, the problem of employee resistance to Six Stigma techniques is addressed, the costs of Six Sigma implementation are assessed.
KEYWORDS: Six Sigma, ISO 9001, Alexandra Hospital, quality management,
C/OM/232. Proposal. Quality improvement in oil and gas operations
- WORDS:
- 3100
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper presents an extended research proposal into the quality improvement practices used in the oil and gas industry. Literature is reviewed on the principles of operational excellence, the link between quality management and the company’s financial/non-financial performance, the theory of branding, managerial skills, etc. The methods of the proposed research are described.
KEYWORDS: Proposal, Quality improvement in oil and gas operations, operational excellence, quality management,
C/OM/226. Background and features of ISO 9000
- WORDS:
- 4500
- DATE:
- 2010
- PRICE:
- 49.99 GBP
The paper looks at the importance of implementing the standards of quality management known as International Organization for Standardization (ISO). The background of ISO 9000 is reviewed, its structure is compared to ISO 9001, ISO 2000 and ISO 2008, the reasons for seeking ISO 9000 certification are explained, the benefits and problems of ISO 9000 implementation are discussed.
KEYWORDS: ISO 9000, International Organization for Standardization,
C/T/122. Quality improvement approaches to event management: case study of banquet failure in Waterlander Hotel
- WORDS:
- 2300
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the case of a banquet failure in Waterlander Hotel discussing who was responsible for the failure and addressing the issues of coordination in the management of hotel events. Solutions to the hotel difficulties are suggested discussing the application of the Total Quality Management (TQM) approach and the Six Sigma approach to ensure customer satisfaction.
KEYWORDS: Waterlander Hotel, event failure, event management, TQM, Six Sigma, Quality Improvement, Customer Satisfaction,
C/OM/205. Use of quality standards by small manufacturing company
- WORDS:
- 2000
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper addresses the issues of quality management critically examining the implementation of the ISO9000 standards by a small manufacturing firm and highlighting the positive and negative aspects of their choice of standards. Comparisons are drawn with ISO9001 level standards discussing barriers to their implementation and possible organisational outcomes.
KEYWORDS: Quality standards, ISO9000, ISO9001,
C/OM/204. Issues of system security and service quality in operations management. Case study of Snerdly and Offeqs
- WORDS:
- 3250
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper addresses the issues of operations management examining its strategic objectives within the organisation, addressing the problem of poor system security via a fictitious case study of Snerdly and their rival Offeqs, analysing the systems that ensure the quality of products and services, and discussing the role of training in the maximisation of company operations with regard to a hypothetical company XYZ.
KEYWORDS: Operations management, system security, service quality,
C/OM/177. Calculation of quality costs
- WORDS:
- 1000
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper addresses the issues of quality management accounting discussing principal quality costs and using the examples of different businesses. The optimal level of inspection and warranty costs of various companies are calculated.
KEYWORDS: Quality management, failure costs, warranty costs,
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- Dissertations and Proposals
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- History
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- Law
- Literature, Language and Theatre Studies
- Management and Organisational Behaviour
- Marketing
- Media, Music and Art
- Operations Management
- Philosophy
- Politics
- Psychology
- Science, Medicine and Nursing
- Sociology
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