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Quality Management

C/OM/90. Impact of quality management in Hotel sector middle market

WORDS:
3000
DATE:
2008
PRICE:
39.99 GBP

The paper focuses on quality management in the middle market hotel sector discussing various approaches that can be used in pursuing quality management in hotels and identifying specific actions that a middle market hotel can employ in order to achieve improved operation performance and efficiency.

 

KEYWORDS: Operations management, hotel, tourism, SERVQUAL, differentiation, SCOR,

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