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Quality Management

C/OM/338. Operations management and service quality in Nando's restaurant

WORDS:
3150
DATE:
2011
PRICE:
39.99 GBP

The paper reports on the operations management and service quality in the London branch of the South African restaurant Nando’s addressing the issues of their capacity management, customer service, human resource management, etc. SWOT analysis of the restaurant is conducted, recommendations are suggested about promotional opportunities that the company should consider.

 

KEYWORDS: Operations management, service quality, Nando’s, restaurant, SWOT,

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