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Quality Management

C/OM/275. Analysis of quality management

WORDS:
3400
DATE:
2010
PRICE:
39.99 GBP

This paper contains two essays focusing on quality management, the first of which focuses on arguments presented by Wilkinson and Wilmot (1995) and Dale et al (2000). These scholars present arguments based on quality models like the Six Sigma approach and total quality management. There is thorough reference to secondary literature, which aims to critique and compare aspects of quality management. The second paper discusses the background to business excellence implementation, focusing on aspects like leadership, policy and strategy, and people. The paper suggests solutions to the problems that may arise from implementation. The paper uses the European Foundation for Quality Management (EFQM) and the NHS connecting for health to illustrate the arguments within the paper.

 

KEYWORDS: European Foundation for Quality Management, EFQM, quality management, Wilkinson and Wilmot, Dale, six sigma approach, total quality management, business excellence implementation, leadership, policy and strategy, NHS, connecting for health,

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