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Quality Management
C/OM/236. Role of human resource in quality management
- WORDS:
- 2000
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the role of the human resource (HR) department in delivering quality products and services. Characteristics of quality are defined, the tools of quality assessment are described including the standards of the International Standards Organisations (ISO), European Quality Award (EQA), etc. Quality management systems and techniques are examined including total quality management (TQM), Quality Circles and Six Sigma. Their relation to HR policies and practices is discussed.
KEYWORDS: human resource, HR function, quality management,
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