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Operational Research
P/OM/57. What caused the failure of London Ambulance Service despatch system?
- WORDS:
- 3500
- DATE:
- 2005
- PRICE:
- 39.99 GBP
The paper examines the causes and consequences of the failure in the computer-aided despatch (CAD) system of the London Ambulance Service (LAS) in 1992. The stages of the CAD system development are reviewed, mistakes in the design, operation and testing of the system are outlined, suggestions are made on the possible avoidance of managerial blunders.
KEYWORDS: o, caused, failure, london, ambulance, service, despatch, system,
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