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General Operations Management

S/OM/57. Operations function and Strategy: Hank Kolb case study

WORDS:
4100
DATE:
2007
PRICE:
49.99 GBP

The paper examines the definitions and functions of operations management (OM) outlining OM decisions related to process, quality, capacity and inventory, identifying the features of cross-functional decision making, etc. Environmental factors affecting OM are analysed using PEST and Porter's Five Forces models. A case study of OM activities of the director of Quality assurance is conducted evaluating his strategy and suggesting recommendations to the operations management.

 

KEYWORDS: Operations management, PEST, Porters Five Forces,