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Service Quality
S/M/640. An examination of the consequences of the development of the service economy in Britain
- WORDS:
- 3650
- DATE:
- 2011
- PRICE:
- 39.99 GBP
This paper examines the consequences of the development of the service economy and the increasing importance of the customer service culture in Britain today. The paper discusses a wide range of subjects relevant to the customer service culture, namely gender segregation, emotional labour, organisational culture, management, and the shift from sales to service. These topics are all examined in order to identify the consequences of the development of the service economy.
KEYWORDS: Service economy, customer service, Britain, gender segregation, emotional labour, management, organisational culture!,
Other Papers On: Customer Relationship Management (CRM)
Other Papers On: Service Quality
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