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Service Quality
E/M/112. Product Operations Management and Services Quality
- WORDS:
- 1500
- DATE:
- 2006
- PRICE:
- 19.99 GBP
The paper examines the challenges of product and services management arguing whether a service is a form of product, and discussing the issues of TQM (total quality management), SERVQUAL, service standards? measurements, etc.
KEYWORDS: Services, total quality management, TQM, standard,
Other Papers On: Service Quality
Other Papers On: TQM - Total Quality Management
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Paper received thanks. I was pleased with the speed of processing the order.James M
