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Service Quality

E/M/112. Product Operations Management and Services Quality

WORDS:
1500
DATE:
2006
PRICE:
19.99 GBP

The paper examines the challenges of product and services management arguing whether a service is a form of product, and discussing the issues of TQM (total quality management), SERVQUAL, service standards? measurements, etc.

 

KEYWORDS: Services, total quality management, TQM, standard,

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Other Papers On: TQM - Total Quality Management

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