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Service Quality
C/M/2395. Service delivery and customer satisfaction
- WORDS:
- 3450
- DATE:
- 2011
- PRICE:
- 39.99 GBP
The paper reports on the researcher’s experiences gained from encounters with various service providers in hotel, salon, retail, restaurant and other environments. Factors contributing to customer satisfaction and dissatisfaction are examined, the positive and negative sides of the services are analysed.
KEYWORDS: Service delivery, customer satisfaction,
Other Papers On: Customer Satisfaction (CS)
Other Papers On: Service Quality
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Thanx for the paper. I got it and would like to have few more in the future.G.Patel
