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Service Quality
C/M/2272. Evaluation of Red Sun's Information, Advice and Guidance service delivery to refugees and asylum seekers
- WORDS:
- 5450
- DATE:
- 2011
- PRICE:
- 59.99 GBP
The paper examines the Information, Advice and Guidance (IAG) service provided by the UK charity public sector organisation Red Sun to refugees and asylum seekers. The quality of their service is evaluated making references to the theory of service quality, customer satisfaction, SERVQUAL model of quality measurement, etc. Primary research is conducted via questionnaires and interviews to identify the level of customer satisfaction with Red Sun’s service delivery. Recommendations are suggested to Red Sun IAG staff and volunteers.
KEYWORDS: Red Sun, Information, Advice and Guidance, IAG, service quality, refugees, asylum seekers, SERVQUAL,
Other Papers On: Red Sun
Other Papers On: Service Quality
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