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Service Quality

C/M/2271. Service quality dimensions in budget hotels

WORDS:
400
DATE:
2011
PRICE:
9.99 GBP

The paper briefly outlines the dimensions of service quality that affect customers’ satisfaction levels making references to academic research on the theory of service quality, and applying the theory to the hospitality industry.

 

KEYWORDS: Service quality dimensions, budget hotels, hospitality industry,

 
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