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Service Quality

C/M/2222. An examination of internal quality service at Easy Jet

WORDS:
2000
DATE:
2011
PRICE:
29.99 GBP

This paper focuses on internal quality service, and uses Easy Jet as a case study. The study begins by providing theoretical information on internal quality service, and follows with a discussion regarding the service profit chain model. The paper then outlines and describes aspects of the model, some of which include internal service quality, employee satisfaction, customer loyalty, and external service quality. The strengths and weaknesses of Easy Jet’s internal Service Quality Delivery are assessed and the paper concludes by providing recommendations for Internal Quality Service Delivery.

 

KEYWORDS: internal quality service, Easy Jet, the service profit chain model, employee satisfaction, customer loyalty, external service quality!,

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