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Service Quality
C/F/660. Statistic analysis of customer satisfaction with e-banking service quality in Cyprus
- WORDS:
- 3500
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper provides statistic analysis of the levels of customer satisfaction with the service quality of electronic banking in Cyprus including its reliability, responsiveness, security, accessibility and the quality of information. The importance of the analyzed dimensions for the evaluation of e-banking service quality is statistically measured on the basis of the responses obtained from a questionnaire distributed among Cypriot e-banking users. The paper has no references.
KEYWORDS: Statistic analysis, customer satisfaction, e-banking, internet banking, service quality, Cyprus,
Other Papers On: E-banking (Online Banking)
Other Papers On: Service Quality
Other Papers On: Customer Satisfaction (CS)
Other Papers On: Statistics
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