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Relationship Marketing
E/M/96. Customer complaints: role, problems, solutions
- WORDS:
- 496
- DATE:
- 2006
- PRICE:
- 9.99 GBP
The paper examines the role of customer complaints in improving the quality of the company’s products and services. Analytical tools used to identify customer problems are reviewed, the experience of dealing with customer complaints in WCH hospital is described.
KEYWORDS: Customer, complaint, hospital,
Other Papers On: Relationship Marketing
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Keywords Tag Cloud
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