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Customer Satisfaction (CS)
S/HR/320. Training programme for improving customer service at Harrods
- WORDS:
- 2600
- DATE:
- 2011
- PRICE:
- 29.99 GBP
The paper addresses the problem of the increasing number of customer complaints in the Gifts and Stationery Department of Harrods. Gaps in customer service are identified reporting on the development of a training programme for the sales consultants and managers of the department. The levels of training evaluation are considered.
KEYWORDS: Training programme, customer service, Harrods,
Other Papers On: Employee training and development
Other Papers On: Customer Satisfaction (CS)
Other Papers On: Harrods
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