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Customer Loyalty

C/M/1088. Does Technology Influence Customer Loyalty?

WORDS:
3100
DATE:
2009
PRICE:
39.99 GBP

The paper aims to investigate the impact of technology on marketing activities. With references to the high street retailing industry, the study examines whether the technology used in customer loyalty schemes helps Tesco and ASDA to improve customer relationship and gain customer retention.

 

KEYWORDS: Tesco, technology, CRM, customer loyalty, customer retention, Asda,

 
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