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Scientific Management
S/M/245. 'The development of jobs requiring emotional labour in the contemporary workplace represents an extension of Taylorist scientific management' Discuss
- WORDS:
- 2000
- DATE:
- 2006
- PRICE:
- 29.99 GBP
The paper examines the concept of 'emotional labour' (EL) reviewing the theory of scientific management by Taylor, the functions of call centres, the methods of performance evaluation at jobs requiring EL, the issues of surveillance, etc.
KEYWORDS: Taylorism, scientific management, call centre, emotional labour,
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Thank you for your paper. It helped me to do my research on my own. I would consider your paper like a guide.Olivia
