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Relationship Management

C/M/2287. Strategic role of relationship marketing: case studies of Ritz Carlton and Oriflame

WORDS:
1500
DATE:
2011
PRICE:
19.99 GBP

The paper examines the concept of relationship marketing (RM) in the context of consumer behaviour, company strategy and long term success. The role of RM in customer retention and satisfaction is explained making references to related academic research and examples of RM practices used by Ritz Carlton and Oriflame.

 

KEYWORDS: relationship marketing, Ritz Carlton, Oriflame,

 
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