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Organisational change
C/M/231. Change management in a UK service company
- WORDS:
- 3000
- DATE:
- 2005
- PRICE:
- 39.99 GBP
The present paper discusses the change management programme which took place in a UK service company. The paper is based on the case study which shows the way change process was implemented in the company. The paper reviews the following areas: approach to change, the change management initiatives (TQM and BPR), the role of organisational culture (conflict and power). The major focus is made on the managerial lack of concern over soft issues that comprised the important part of the change process.
KEYWORDS: change, management, uk, service, company,
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