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Managerial Effectiveness
S/M/541. Introduction of private enterprise practices to public organisations: does it increase performance efficiency?
- WORDS:
- 1300
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper looks at the outcomes of introducing the practices of private enterprise in public organisations considering the case of call centres as part of public service delivery. The ways of measuring performance in public organisations are discussed exploring the options that could be used to increase the efficiency of their performance.
KEYWORDS: private enterprise practices, public organisations, call centres, job centre, performance efficiency,
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