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Managerial Effectiveness

S/F/275. Management Accounting and Control Systems

WORDS:
2600
DATE:
2010
PRICE:
29.99 GBP

The paper looks at the evolution of the control and monitor system of management examining the use of management tools, i.e. activity-based costing (ABC), non-financial indicators of the performance such as customer loyalty, balanced scorecard, etc. The features of an effective and efficient management system are identified, criticism of the balanced scorecard is reviewed.

 

KEYWORDS: Management control, activity-based costing, ABC, customer loyalty, balanced scorecard,

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