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International Management

S/M/598. Russian and American culture: cross-cultural conflict in International Hotel in Russia

WORDS:
2100
DATE:
2011
PRICE:
29.99 GBP

The paper addresses cross-cultural issues affecting international hotel management in Russia offering a case study of a cross-cultural conflict in Holliday Inn (International Hotel) in St Petersburg. Features of communicative behavior typical of Russians and Americans are discussed explaining the roots of conflict within the management of the hotel. The role of culture in international business is highlighted.

 

KEYWORDS: Russian and American culture, cross-cultural conflict, International Hotel, international business,

 
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