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Crisis Management

C/M/1488. To tell or not to tell? Making senior management aware of the problem

WORDS:
490
DATE:
2010
PRICE:
9.99 GBP

The paper addresses a delivery problem faced by a 24/7 shop discussing the pros and cons of making the senior management aware of the situation, and making references to the theory of operations management and change management.

 

KEYWORDS: senior management, change, operations management,

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