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Conflict Management
C/M/1066. Negotiation techniques in resolving conflict
- WORDS:
- 1000
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper reports on a role play devoted to the negotiation between the Airport authority and the baggage handling service over the inadequacies of the service quality. Recommendations are suggested about the best negotiation practices to resolve the conflict situation and resume flawless customer service. Various situational factors in negotiation are evaluated.
KEYWORDS: Negotiation, conflict, role play,
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