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Occupational and Work Psychology

C/PS/205. The importance of emotional intelligence in an organisation

WORDS:
1000
DATE:
2011
PRICE:
19.99 GBP

This paper discusses the importance of emotional intelligence in an organisation, and aims to assess how it can improve organisational performance. The concept of emotional intelligence is discussed, and the paper then discusses topics like self awareness, motivation, empathy, and social skills. The link between customer satisfaction and employees with a higher level of emotional intelligence is also examined. The paper concludes by summarising why emotional intelligence is important.

 

KEYWORDS: Emotional intelligence, organisational performance, self awareness, motivation, empathy, social skills, customer satisfaction,

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