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Reward management

S/HR/312. Dissertation. Analysis of performance management in Lloyds banking group customer relations team

WORDS:
11450
DATE:
2010
PRICE:
119.99 GBP

This dissertation examines performance management and reward management in Lloyd's customer relations team, a UK banking group. The company background is provided, as is the company performance and reward management scheme as well as an overview of the customer care team. The review of literature provides a thorough theoretical explanation of performance related pay, rewards and performance and performance management. Interviews are stated to be the main form of data collection, and the findings are analysed and discussed. The paper concludes with recommendations for the future.

 

KEYWORDS: Dissertation, performance management, reward management, customer care team, Lloyds,

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