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Empowerment

C/M/2128. Drivers and impacts of operational change in South West Cross Bank

WORDS:
2250
DATE:
2011
PRICE:
29.99 GBP

The paper looks at the motivations behind the changes implemented by South West Cross Bank with the introduction of a centralised processing centre (CPC), and the impact of the organisational change on the job of a branch manager and employees. The concept of empowerment is explained discussing the levels of empowerment felt by employees at the branches and at the new CPC.

 

KEYWORDS: South West Cross Bank, organisational change, empowerment,

 
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