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Employee relations

C/HR/287. Managers and Work Relationships: Empathy, Trust and Development of Others

WORDS:
4000
DATE:
2008
PRICE:
49.99 GBP

The paper examines empathy, trust, and the development of others, all of which are considered to be emotional competences that are essential to successful people management. Two critical incidents from the author's experience are described with reference to emotional competences, and subsequently analysed using self-diagnostic tools.

 

KEYWORDS: social awareness, self-awareness, relationship management, empathy, trust,

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Received paper - it has helped point me in the right direction for my research. Martin