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Diversity and the labour market

C/HR/997. Managing cultural diversity in the service sector

WORDS:
2700
DATE:
2011
PRICE:
29.99 GBP

This paper discusses managing cultural diversity in the services sector, and begins by defining diversity. This is followed by a discussion regarding managing diversity, and the paper examines issues of cultural intelligence. The paper examines R. Koonce’s theory on the application of cultural intelligence, and the Park Plaza Hotel is used as a case study to show how it can be applied.

 

KEYWORDS: Cultural diversity, cultural intelligence, services sector, R. Koonce, Park Plaza Hotel,

 
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